TescodirectReviews of tescodirect.com

Great prices, quick delivery. A few hiccups here and there but generally very good.

I had read and re-read horrific stories, but I thought "it's only delivering a product to store for me to collect - what could go wrong?" I received an email saying they had got my order and it would be delivered to store the following day. Then another email saying it had been delayed - 'here we go' I thought! My order remained at "not yet dispatched" for an agonising 24 hours, but sure enough (after phoning to check), it was in store and ready for collection. For this part of the Tesco Direct service, rather than home delivery, I have no reservations in recommending them and I was able to use Clubcard Vouchers with double face-value very easily. Go Tesco Direct!

I ordered a 50" TV. I got an email saying it would be delivered Wednesday, not with Yodel as usual, but with ArrowXL. Delivery time was stated as between 9am and 1pm. 2pm no TV, ArrowXL apparently broke down 8 miles from me, but instead of leaving the Tesco parcels at the store they broke down near, (very near), they left them on the van that went back to not the local depot 30 miles away, but the Wigan depot 150 miles away. But did they tell me this? No. Over the next 4 days I tried desperately to find out WHERE the TV was and when/if it would delivered again. See my review of ArrowXL to see how bad they are. In the middle of this I resorted to calling TescoDirect for some help as dealing with ArrowXL was..well I can't describe what it was like. I got to speak to a Tesco Customer service manager/supervisor, not sure if I should give her full name so I'll say 'Lorraine L'. She chased up ArrowXL several times, every time she said she would get back to me she did. She called me for an update at the beginning of her shift on 3 successive days. The TV was on a great offer when I bought it but she did her best to find me another one in stock somewhere. I didn't ask her to do this, she offered. On the Saturday that ArrowXL promised to deliver it (for about the 5th time!) Lorraine called me to say that she was giving them until 2pm and if it wasnt there she would be arranging a TV for me at my local store and not to worry about the price difference as they would cover it. Well the TV turned up, and I'm very happy with it, later that week Lorraine called and gave us a great discount on it by way of a goodwill gesture. This made the TV a fantastic bargain but in a way I don't feel it was down to Tesco to do this. Although ArrowXL are quite literally the worst delivery firm I've ever used, Tesco went above and beyond to help us. Hopefully Tesco will drop ArrowXL some time soon so I can use TescoDirect for my next TV purchase. So 10/10 for TescoDirect and 0/10 for ArrowXL - see their reviews on this site. We've used Tesco home delivery for groceries for the last few years and its been a brilliant service, and any time there has been a small problem the customer service has been friendly, helpful and effective. I don't understand why they don't have a higher rating here. They couldn't have been much better for me. It seems like the majority of the bad ratings are due to delivery not surprisingly. I'm sure when they end up having to ditch ArrowXL their ratings will improve considerably. Many Thanks to Lorraine L, Alan, Margaret and anyone else I spoke to from TescoDIrect during the ArrowXL delivery fiasco. Absolutely Superb.

i was really happy with my order i made by tescodirect

Always look for a voucher code - you can usually make another saving of £20+ or more just by spending a few seconds on sites like hotukdeals. Ordered phone - no a single problem was much cheaper than all the other sites by some distance.

ordered a sims 3 expansions pack on Monday (yesterday), today (Tuesday) received an email saying it has been dispatched and due to arrive tomorrow!

I ordered 5 items on monday morning, and recieved emails for each one informing me that each had been sent to the courier (4 with Yodel and 1 with Hermes). Not realising that Tesco used these couriers I was a little worried, as Yodel has a terrible reputation. However, the items from Yodel were delivered on Tuesday afternoon, very impressed! However, one of the items had a part missing, so I emailed customer services asking for it to be posted out to me, as I was recluctant to phone the 0845 number. I recieved a phone call from a very friendly lady informing me that I could have a replacement delivered and they would pick up the old one at the same time on Thursday. I recieved the Hermes parcel on Wednesday, and the swap was fine on Thursday. All this was from the £3 delivery option which promised delivery by the Saturday, very pleased! As I had the week off work, this was very convenient, but had I been at work it would have been quite awkward with no one to collect packages. Would definitely use again.

bought a garden stand for an umbrella delivered on time and does what it says on the tin very good