TescodirectReviews of tescodirect.com

Avoid at all costs returning items is a nightmare ..email and telephone support is abysmal

I have ordered various things from Tesco Direct and Tesco Entertainment, and although some orders have been fulfilled, several others have not been, with no proper explanation. The latest explanation was a new system having incorrect stock figures, which doesn't sound like a very good new system to me. But any company that takes orders, confirms them via email, and then cancels portions of them several hours later is not worth doing business with in my opinion. In the latest incident, they accepted my paint and Paint Pod order, but then cancelled the Paint, only to deliver the Paint Pod. Which is useless without the paint, obviously. However, despite me phoning them within 5 minutes of the cancellation email, I was apparently too late to cancel the Paint Pod. So I will be charged for it, and have to wait for it to be refunded to me card. Totally unacceptable.

Tried to purchase a mobile phone for my neice £12 on the Tescodirect website using Tesco vouchers. After typing in the numbers over 3 times as the site kept crashing I was then told that one of the vouchers had a problem and system finally froze and crashed again. Vouchers gone! Phoned up customer service, lad didn't have a clue how to resolve, passed me aroiund the building. After phoning again I had to do it all again on the website which worked. Delivery to my local Tesco. After visiting local store twice being told that it had not arrived then it was 'lost' I had them arrange a home delivery and eventually item arrived...a £12 phone. cost me double that in time, phone calls and petrol money. Tescodirect indeed....

Tesconchests consumers and makes the bit extra margin. At their 24 hour store, they do not take returns after 8pm. I hope they sink and get wiped out.

Every time I have endeavoured to use this website it has crashed my Safari browser. For an organisation the size of Tesco this is not acceptable.

Ordered a laptop on a Friday on the strength of a promise that it would arrive next day (Saturday) by 1.00pm. Needless to say 1pm came and went - rang Tesco to be told that there are not Saturday deliveries for that item. After a prolonged discussion with what is laughingly called customer service I was informed that it would arrive on Monday and to expect a call to confirm the time fo arrival. At 12.30 on the Monday I received a call from a different person to tell me that the item cannot be delivered as it is discontinued, and that my refund would take about a week to appear! When asked why I had been sold an item (and the money taken for it) that they did not actually have I got a stock response coupled with a "we don't give a monkeys really" attitude. Shocking lack of service from a company that should know better.