TescodirectReviews of tescodirect.com

I ordered some protein over a month ago, and still nothing has turned up. They keep giving the same excuse saying that they will dispatch it straight away. Will never use nutricentre or tesco online again!!

Order some Optimum Nutrition Protein Powder through Tesco with 1 of their sellers Nutricentre being the supplier,after a month of waiting for the product to arrive nothing,emailed Tesco who referred me to Nutricentre,emailed them 3 times on various contact modes,no response,email Tesco again & they gave me the same contact details for Nutricentre,2 last attempts at contact,no response so filed a claim with Tesco who would supposedly respond to me the next day,no response now & it's been 8 days! Filled another claim today so if I don't receive anything tomorrow I will be taking this further & also contacting my credit card company to see if they can refund my £47 & chase up Nutricentre/Tesco! It's the equivalent of pocketing money from someone's account,completely fraudulent!!! Would cancel my pending orders with them but I imagine they'll just cancel the order & keep my money still.

After chasing up my missing order - Which I had been assured would reach me last week, I was told that actually they don't have the product in stock and don't know when it will be in stock. Spent 35 minutes on hold before giving up the first time and then another 20 minutes later that day trying to actually speak to somebody. They will have had my money in their account for almost a month if and when it's refunded to me and all that time they have had nothing to actually send out to me. Borderline criminal. Don't waste your time/money with them.

May be that they use Yodel to get the items to the store. I've had two items out of six orders go 'missing' and given a refund. My wife made two orders and one went 'missing'. They were made a month apart and delivery was to two different stores for Click and Collect. Poor service. Do not use.

I ordered an xbox game over 2 months ago. I have not received the game, yet I was promised a 3-5 working day service from Trove. They have no problems with swiftly taking my money, but if there are any obstacles in the way, then it is just bad luck; they simply don't care. I phoned the customer service team and after about 15minutes of annoying telephone music, I finally reached the team. They were the most incompetent bunch of people I have ever spoken to. They kept on passing my call around to different team members when all I did was ask a simple question. They were unable to send a replacement, so the only option was a refund. Trove cannot provide a refund themselves but will have to relay the message to Tesco. This seems odd and inefficient because I purchased from Trove. Oh well, I agreed to wait 3-5 working days for the refund to take place. The refund did not happen. I waited another 2 days and still nothing. I called Trove back, and I reached a person called "Chirag". He was utterly useless. He couldn't help with anything. "Nothing I can do" he said. Oh great! The customer service line is not free, so if you want to speak to the likes of "Chirag", keep in mind it would cost you a few quid. It is approaching 40 working days and no refund. I have given up hope on ever getting my money. I will take it as a life lesson. Never again will I shop with Trove. Needless to say, I will absolutely not recommend Trove to anyone. Please, please avoid Trove. They are thieves.

After buying a tv from Tesco Direct I found it was faulty. I took it back to Tesco within a few days. They told me to contact Trove, trove told me to contact Chello, the manufacturer. From Chello back to Trove, then Trove told me to go back Chello. This has been going on since Dec 2nd. After getting really angry with Trove, I asked the girl to put her manager on, I was told there was no one. Called back within 2 mins and phone was answered by a Director. She totally lied. I couldn't get a refund and now have to wait until they have checked the fault and repaired it. In the meantime I have no tv. I don't trust them. Would never recommend to anyone, I will never purchase off them again. For that matter, Tesco either. Back to no quibble Argos!!

I really wish you could give minus stars, the customer service and lack of quality of their site and process behind it is appalling. I placed an order for a Xmas present the money was taken from my account and I was given a delivery date, several days later just before delivery was due I was sent an email stating they cancelled my order as I requested. I never cancelled the order, so I called to find out what happened, the order was with tesco direct but filled by Trove, they stated that the order was cancelled by Trove and there was nothing they could do about it that although there site states that they have stock that is not true. So thanks to them I am less 1 Christmas present I can't find anywhere else! Avoid tesco direct like the plague, when you call customer services it is just a case of tough luck not our fault, well news flash if you are the interface for the customer it looks bad on you when you treat them like trash!

Placed an order for a new freezer on 20 November, and was given today 27 November as the delivery date. So I took a days holiday from work. Placed my old freezer, which I've paid to have recycled, at the front of my house. At about 10:45 I thought I'd give Tesco a ring to find out if they could be more specific regarding the delivery time. After much to-ing and fro-ing, with the suppliers, it was decided that my order would not be coming today after all as it had got "stuck" in the system and not even got to the suppliers! The CS lady told me this happens quite a lot and that she completely understood me being annoyed that this had happened and eventually, after I kept mentioning wasting a days holiday, decided to credit me £20. Big deal! I can now expect delivery in the next 5-7 days. Maybe!