TescodirectReviews of tescodirect.com

Added the new Grand Theft Auto on PS4 into my basket last night and a cd album - the album said in stock but when i got to check out it was out of stock so couldn't check out - after getting bored trying to check out (about 3 hours) i thought I would check out this morning only to find Grand Theft Auto is out of stock - rubbish site - why allow things to be added to your basket that are not in stock - will just shop at Amazon at least you know items are in stock

Do not buy a sofa from Tesco if you live above the first floor. Despite Tesco at no point asking about the location of the delivery address, the company they outsource to refused point blank to deliver this sofa bed beyond the first floor landing, which seeing as we live in a 5th floor flat was not in any way acceptable. They refused to dismantle the sofa or unwrap it to give it a change to fit into our lift, and the delivery men were unprofessional and rude. They could not honour our original requested delivery date, and failed to show up for the first delivery attempt despite us waiting in for the delivery. Communication of this was non-existent. By this time as we had given away our old sofa in time with the first delivery date promised for the new one, had been sitting on the floor for two months. After nearly a month of contacting Tesco, being kept on hold regarding this delivery and countless non-existent promised call backs we had no choice but to cancel the order and buy our sofa from an alternate supplier. The delivery of our sofa DFS was excellent, its a shame that Tesco Direct cannot offer the same. The actual product I cannot rate as it never made it to our address.

1. Tesco told me the sat nav I ordered 5 days ago would not be delivered on the day it was scheduled to be delivered. Hence why I had to cancel, as I was leaving the country. 2. I called immediately and their operator told me the order would be cancelled and my card refunded in full. There was no mention of any liability or charges then. 3. After several emails, to which Tesco only replied to one, they refunded my card eventually after over one week. 4. They continued to remind me to collect when the order had been cancelled. Then I received an email stating I was liable for charges but they would waive them. It is me who should be charging Tesco for my wasted time, not the other way round. Their systems and service in this case are very poor and unfriendly. ****UPDATE**** I received a further email asking for a review of the product and service. I gave my honest opinion, without anything that would be considered expletive or otherwise. 3 days later I received another email stating that they would not publish the review and it has been "moderated". So I have reduced their rating now to 1 star as they can't even publish a decent and honest review that contained the truth about the service I received. I have receive no apologies or contact from them either.

Ordered an item, got delivered to the wrong store. Wrong store unable to send it onto correct store. Item out of stock, unable to be re-ordered. ORDER CANCELLED AND REFUND GIVEN...... You couldnt make it up really could you. Last time I dealt with Tesco Direct they billed me twice for a camera they didnt have in stock. Refund was 2 weeks later. A nice littler earner for TescoDirect!

ordered online, got confirmation of delivery the day before the said date to confirm delivery from both tesco and the courier, 8.50am on the day of delivery the courier phones to tell me they have received no stock from tesco and my delivery won't happen today! no apology no explanation, turns out the courier has lied, they received all but one item of my order but their policy is not to break up an order, I arrange cover at work, costing me money in lost wages, i cancel other arrangements to wait in all day for this delivery based on the information both companies gave me the day before and they treat me like this. do not shop with tesco and think twice about using arroxl as a courier as they don't tell the truth.

Placed an order for a mobile phone from Tesco Direct on Thursday for a pickup on the next day. It did not arrive (despite being labelled as dispatched), and went back to the store on Saturday again. I was informed that the product would have to be re-ordered, as it got 'lost on delivery'. The store clerk at the time even told me that this happens quite often (shocking)! I decided to persist and agreed to a re-order, and was told the product would be with me on Monday. And nope you guessed it, the product was still no where to be found (and it turned out the clerk on Saturday failed to ever confirm the re-order). They offered a re-order for Wednesday, to which I responded: REFUND. Don't think I will ever use this service again, despite offering slightly cheaper prices.

Ordered a Samsung Galaxy S4 from Tesco Direct, paid £5.95 for express delivery on 28th May 2014 on top of the almost £400 for the handset. 28th May 2014 has arrived, checked order, still not been processed so i phone them to find out what is going on, 42 minutes on hold! So i gave up, went on live chat to be told the order hasnt been looked at yet because its processing through "Security" - i asked what this meant, they told me its usually instant but for some reason my order was stuck in this for 4 days so far, and furthermore, with NO UPDATES AT ALL FROM TESCO. I've held my card for 10+ years, paid with debit card, registered at my own address, i order online on a weekly basis and have never in 6 years had ANY issues whatsoever, not a single one, yet tesco believed there was a security risk. So basically, took a day off work (now lost) - paid for express delivery which they stated needed signing for hence the aforementioned leave, no apologies from tesco whatsoever, and when i told them i was unhappy and needed the phone with me tomorrow at the latest they simply cancelled my order and told me the refund will be on my card in 5 days. GREAT SERVICE TESCO, YOU SHOWER OF ...... (Fill blank, i have plenty!) I'll genuinely never ever use tesco in any way shape or form again.

I will never ever shop with Tesco's direct ever again! I ordered a swing and slide play centre for my little one and the delivery was damaged, phoned up Tesco's direct promptly to arrange re-delivery. Specified a Saturday delivery and never heard back from Tesco's Direct. Saturday went by, no delivery and none the wiser about where my order was! Phoned up Tesco's Direct and they had no idea what was happening with my order. I was given the option to fill in a Tesco's online questionnaire about my recent purchase, which I never received. I voiced my opinion on how terrible the service was and this prompted a Tesco's customer service representative to call me. I explained how the whole ordeal has given me no confidence in Tesco’s Direct and that I will never shop with them again. I was told that Tesco's Direct had changed their courier company to Arrow XL (probably the worst management decision) and how they have a back log of orders and they were at fault! The item at this point was no longer in stock, I was given the option to wait for when the item was back in stock or cancel my order. It would have been a nice gesture to have given me the option to replace my order with the next item up the price range. I was compensated with £30 credit for all the trouble that I was put through, which personally I don't think makes up for the time spent chasing Tesco's Direct on updates with my order and waiting for redelivery, which was a waste of a whole day. I cancelled my order with Tesco's Direct and reordered the same item for the same price with Asda Direct! Asda Direct kept me updated with my order as soon as it left their warehouse, gave me tracking information and emailed/text messaged exactly when my order will arrive. I was actually surprised that one of the 4 boxes was delivered by Arrow XL without any glitches. Tesco’s Direct has lost a customer and Asda Direct has gained one.