TescodirectReviews of tescodirect.com

Hi, I have included my order number to show this is a genuine review. I purchased a Bosch food mixer from Tesco direct to be delivered at store. I cannot fault the logistics and notifications provided leading up to the order, in fact it was all spot on and arrived before the estimated time. Got a notification text and went to pick it up - Had to wait a few minutes whilst they searched for it (reasonable), when she came with the box, it had a big hole in it and the box was tatty and torn from the edge slits, even the assistant mentioned it and it was noted on the electronic signature panel. I thought, ok fair enough just a tatty box and long as nothings damaged inside I will be happy, got it home and checked inside only to find scratches on the appliance (which I have taken pictures off). Alarm bells started ringing; tatty box, stretched seal and scratches on mixer body - This was either a customer return or ex display for definate??? BOSCH products are very carefully packaged and come in a host of wrappings, Hmmm Trading Standards need to be informed I thought as how many other items are they doing this with? Everything looked brand new but the mixer itself had touch marks and those horrid scratches - Will be contacting them soon and see what they say as only just got it today 10/1/15, my moneys on it being an ex display item sold as NEW, wrong on many fronts, doesn't look like they have learnt their lessons have they? I am going to track down the CEO and ask him to justify this ill practice. Dont believe me, just google them and see how many bad reviews there are - I wish I had known beforehand, was £6 cheaper on Amazon at the time as well. MAKE SURE YOU CLOSELY INSPECT/CHECK ANY ELECTRICAL ITEMS FROM TESCOS TO ENSURE THEY ARE NEW!!!!

I ordered an item and chose the option to collect from my local store. They didn't deliver and they couldn't tell why. They asked me to "call back tomorrow in case there was any update on the system". No apology, no explanation, nothing - the "customer service manager" seemed more interested in just ending the call. He did cancel immediately when asked though (although refund takes 3-5 days).

I ordered a cooker from tesco direct and was due to receive it a week later but was not contacted. I phoned customer service and they told me that it was out of stock. How can a company (1) allow you to buy out of stock items (2) provide you with no notice that they are unable to fulfill the transaction (3) still take your money whilst unable to provide service paid for?

Was originally trying to order some goods on Black Friday and the traffic to the website was the busy it was impossible which I expected so I ordered the following day. Several days later I got an email saying one of my items was not in stock and they were refunding me! No apologies nothing. Poor service at its best. Then I get a second email saying two items were being despatched for delivery and the others had no despatch date... Could get through to anyone on the phone to find out why so I tweeted them. No valid response for 24 hours. Delivery was a day late after I had waited in all day. All goods arrived on the second day??? I then got another email saying the second lot had been despatched for another delivery date... Very confused. Tweeted them again telling of my displeasure and got a sarcastic response. Disgusted at the over all experience.

I have ordered 4 items over the last few months online. Tesco take your money and then approx 2 weeks later I got a email telling me there is a problem with my order (We're sorry, but we're unable to complete your Tesco Direct order) and have issued a refund to my card, i complained that this must happen a heck of a lot as its now happened the last 4 times i have ordered online and was it to make there figures look good or to make interest on the money they have had for 2 weeks to which i got no real answer in the response i had back. I would love to know how often this happens i mean 4 times in the last few months, Come on.

3 apologetic texts and e-mails since Wednesday, today (Saturday) no communication, and still no date of when my order will be delivered - just lots of excuses that they are busy. Today I tried to cancel my order and its not possible!? The rest of the logistics companies are managing and thriving through Black Friday. Tesco's Direct have proven themselves truly incompetent and ill prepared.

Click and collect next day a joke. I was sent a date after ordering for collection two days later, not one. There was no notification to say it was not there, so went to get my rather expensive phone (not part of Black Friday or Cyber Monday promotions). No phone, sniffy, snippy staff. If they cannot run a modern online business, they should get out of the marketplace

I ordered a gas cooker with installataion. Here's my timeline. 9/11 - order placed online. Email received saying delivery expected by Saturday 15/11 and I'd be contacted within 2 days to confirm delivery date. 11/11 - email received confirming arrived estimated by 15/11. I'd be phoned closer to the date to book. 15/11 - no phone call, no email, no delivery. 17/11 - (Monday morning) I phoned to find out what was happening and was told delivery would be 21/11. No explanation of why I wasn't told this earlier or, better still, when I was in the ordering process. 18/11 - email received confirming 21/11 delivery and installation after midday 21/11 - man arrives to instal cooker which hasn't yet been delivered. He said this often happens. Fortunately, he hung around a short while and the cooker arrived. All good. 22/11 - email received to tell me the order has "just been dispatched" and that I "can expect delivery on or before Saturday 15 November" This is thoroughly unsatisfactory. Now I understand why my Tesco shares are doing so badly. I'm going back to John Lewis next time I need an appliance.