TescodirectReviews of tescodirect.com

Ordered some deckchairs from tesco direct. Got the email to say it had arrived in store and was ready to collect. Turned up a few hours later to be told the deckchairs had not arrived and they didn't know where they were. Called customer services to be told oh yes it is in store, they have told you the wrong information and sometimes the barcodes fall off so it may not have been scanned in. If this is a known issue, why then are staff not double checking names on the parcels that have arrived to ensure they are not wasting people's time by turning them away and making them re-visit the store to collect when it was there all along? Terrible service. First and last order with tesco direct, will stick with Amazon Prime in future.

Ordered a desk. Went out of stock shortly after, so I thought, "great, I got the last one." This was on Saturday. Not heard anything from them until Tuesday when out of the blue they cancel my order. No reason, no apology, nothing. Just "Sometimes we get it wrong. Therefore your order has been cancelled." I'm now having to wait for a refund, and am shopping elsewhere. IF YOU CAN'T FULFILL THE ORDER WHY ARE YOU GIVING PEOPLE THE OPPORTUNITY TO BUY?!?

How much have they invested in this website and they still slap a feedback form in your face after 5 seconds... Don't hire inept people and you won't need annoying feedback forms. One word - Amazon. I won't bore you with every problem but this epitomises Tesco... The new 2015 (3rd generation) Kindle Paperwhite was released 8 days ago (29 June 2015) by Amazon for £109. Tesco are still flogging the older 2013 (2nd gen) model for the exact same price. And naive customers are still paying premium money for an inferior product. Sad! Just inept right across the board in all departments. I know, I've worked in the stores.

I have had a really bad time trying to receieve a parcel i ordered from tesco direct. The delivery person apparantely came on three occasions and left a card, I was in on all three occasions and no card left. I am very dissapointed with Tesco for choosing such a rubbish company. After all the reviews on Yodel and Tesco still uses them and let the customer down. I am so stressed out with this ordeal and hope the person in charge of logistics in Tesco's and any other company that uses them to do his job and sort this mess out.

Tesco Direct is a terrible company to deal with. Have spent 3 hours so far trying to sort out order. First one left outside garage of wrong house in wrong road and wrong postcode. It was left to me to chase it up and speak to driver and deal with delivery company (Hermes). Then Tesco direct finally agreed to send a replacement and the girl processing it made a complete mess and cancelled order by mistake. Took 5 more calls to resolve, to refund, and repurchase. Paid for express delivery for Saturday but did not come. They had lost the order. Ordered again on Sunday paid for express delivery but not delivered AGAIN. Will take more calls to resolve. No offer of any compensation for wasted time (3 hours calls and 3 days waiting in for delivery so far). Now 2 weeks since first order. Also cost me a fortune from my mobile. Hermes are a very poor company and whilst Tesco use them I would avoid Tesco Direct..

I am leaving my negative review here as no matter how well/constructive I word my review Tesco direct will not publish a negative review on there site which I think in its self speaks a thousand words. I placed my order for a Hotpoint freezer which was on offer and I was also able to use some boost vouchers towards my purchase. Everything ordered fine email recieved to inform me someone will be in touch to arrange delivery of my freezer. I recieved the call a few days later with them wanting to deliver the freezer the coming Saturday I explained I was in the process of moving to a new address and that I would want it delivering there only I was awaiting for a confirmed completion/moving in date. I was asked to make a provisional date and that it would be no problem to amend this date at a later time so I did. I rang them back a few days later to amend the delivery date to the week after now I was told that the order would need to be cancelled and a new delivery set up and that I risk losing the freezer going out of stock. I asked if could I have delivered to a different adress then on the original date and I was told they would still need to cancel off original order and risk the freezer going out of stock. I explained how dissapointed I felt and that I had been provided false information on first making a delivery schedule but the lady on the phone didn't sound to care much. She made the new delivery date and said that it has all gone through fine my new date is confirmed that I have a freezer and that I should expect a message text the day before the delivery with a delivery time, fantastic,thanks,phone down. 20 minutes later a phone call sorry to tell you the freezer is out of stock! how I have paid for it? I have made the delivery date? Sorry it would of been released to someone else when you amended your delivery date, o you mean the one I was told would not be a problem changing!! Hotpoint & Tesco direct customer services are useless they are unable to offer any resolution other than a refund so other than using up my vouchers I will stay clear of Tesco direct 1)because of my recent bad experience and 2)as they do not publish anything other than positive reviews so as a consumer how can I make an informed desision on a purchase.

Ordered some speakers from tesco direct on my girlfriends tesco account but in my name on my credit card. they took the payment fine but i couldnt collect my order and customer services wouldnt talk to me as it wasnt my account regardless if I placed the order and paid, they were basically rude and hung up. bottom line, took my money but didnt want to help! will order from amazon next time, first and last time ordering from tesco direct

I purchased this Toshiba television (50L2436DB 50 Inch Full HD 1080p LED TV with Freeview & Toshiba BDX1500 Blu-Ray player) Tesco Direct Sale saving £150:00.I internet ordered the television selected offered delivery date of Thursday 08 January 2015 with a clear note for property access.The recipient had a day off work to be let down by Arrow XL beyond delivery who stated no one at home.The recipient was looking out for this delivery all day and said they did not come to their home.After contacting Arrow XL beyond delivery they delivered television at 11.45am Tuesday 13 January 2015 which caused great inconvenience to the recipient.The Blu-Ray player did not arrive with the television,Arrow XL delivery team informed recipient it would arrive later in a smaller van.I contacted Tesco Direct Help to find the free Blu-Ray player needed another order to be created.I had to contact them a second time as my phone does not accept anonymous calls to arrange collection at a local Tesco Express(You can collect from your chosen store after 3:00pm on Thursday, 22 January 2015).I collected Toshiba BDX1500 Blu-Ray player Friday 23 January 2015 from local Tesco Express and finally delivered it to the recipient.The recipient is very pleased with Toshiba television + Toshiba Blu-Ray player but annoyed to have two days off work for poor delivery service.