TescodirectReviews of tescodirect.com

I have only ever had bad experiences when using Tesco Direct (delays in items arriving, items not matching descriptions, Tesco staff not really being interestes in helping...) but their clubcard boost offer was too tempting when I was looking for a TV and so I braved buying from them once again. True to form they have lived up to their reputation. I was aware of a 5-7 day delay because they were not expecting more customers to use them during an offer period (?!) but after 10 days without any kind of contact from Tesco (not even a 'sorry your item is delayed') I contacted Tesco to have one of their advisors lie to me that my item was being dispatched that day. Three days later and still no item or any form of contact from Tesco, and in the meantime I have ordered from Asda Direct, Debenhams, Argos, Boots, House of Fraser, The Entertainer, Smyths Toystore, Next and Amazon...all of whom have successfully delivered my items and all of whom have excellent communication with their customers. Tesco Direct is an awful company and really should be avoided. They are happy to take money off customers but couldn't care less about them!! Do yourself a favour a buy from elsewhere.

Order took over two weeks to arrive. I was made to feel like I was being an inconvenience for daring to contact them when yet another day went by without it turning up as promised. One item was cancelled and one got lost in the system somewhere which somehow managed to put a block on the rest of the order. Customer service was awful and kept contradicting themselves (was told twice that it had been dispatched when it hadn't). Had to do all the chasing myself with no contact from them and kept being told it was just delayed. Finally got through to someone who knew what they were doing but it was all a bit too late by then. Never again!

I had to wait nearly 20 minutes for anyone to come to the desk to serve me and then I was only given half my order so I had to go back the next day! The next day I had the same experience again totally ignored by staff and no-one at the Brooklands click and collect counter.

Last year we had horrendous experiences with Tesco Direct. Their deliveries were massively delayed compared to what they promised, with certain orders coming after Christmas and ruining people's gifts! Thought we would order early this year as we have some Clubcard boost vouchers to use. Made an order on 19th Nov, told 5 days. Just received a text to say delayed! Surprise surprise. Called customer service, was on hold for 25 minutes to be told they have no idea when it will be delivered and would not confirm it would be here for Xmas. Will not be using Teaco again and are going to switch to Sainsburys for our weekly shopping etc now on principle.

Order a laptop. Told it would be 5-7 days delivery. That's too long considering competitors can deliver next day and even same day. Ten days later after lies and more lies about dispatch it's still not arrived. No response from helpline or email. However local store manager was brilliant and gave me a better laptop from store at no extra cost. My advice is do not buy from Tesco Direct if you want your purchase in time for Christmas. It's not going to happen.

Now on day 12 and item still hasn't been dispatched despite taking payment. Had no contact about further delays other than the states 5 - 7 days. Someone who ordered the exact same thing 2 hours before me received there's exactly a week after the order, yet mine is still to be dispatched. God knows how much longer it's going to take with Black Friday coming up. Awful.

Like others I am now over two weeks waiting for my order from Tesco Direct. Despite an initial email telling me to collect on a date which wasn't accurate (and I turned up at the store expecting my order to be ready) I have received no correspondence explaining why there is a delay. Having been a faithful customer of Tesco I will now be taking my business elsewhere for my Christmas shopping. Tesco need to sort this out!

Spent whole evening getting my order in on their website to spend clubcard points. Site kept crashing and stalling. They as is public knowledge moved their delivery times out to much longer. Items due in my store today after 3pm. At 5pm I get emails indicating I had requested the order be cancelled and refunding my clubcard points but with a deduction for me requesting cancellation. Phoned them and goods had gone to wrong store. No explanation as to why they could not simply send my goods to the correct store and let me know of delay. Goods now out of stock so I cannot reorder. Promised a call but nothing. Do not buy from them.