TescodirectReviews of tescodirect.com

I was one of those who used to rave about how good tesco customer service was but wow what's happened to them these days. They use to go above and beyond to get things sorted. Not these days. My story. My wife saw a babyliss curler she wanted for Christmas, so my mum and nan said they'd get it for her. There was a notice saying there was a delay on orders and delivery will take longer than expected. The curler was part of the black Friday deals and was also on offer at many other places at the same price. It was half price at £60. So we bought it and money came out instantly. We got confirmation via email on a click and collect date, so we attend on that date only to be told it's not in store and we shouldn't have come in. Even though the email stated this. So we spoke to the twitter team who said the item was definitely in at the horwich store. So we went back a few days later again to be told the item isn't in store. So I stayed there and refused to move until it was sorted out. Tesco horwich said the curlers had been signed in. Meaning they was in store but gone missing. So back and forth with the twitter team who somehow think it's gone to a different store and been returned back to there warehouse now and a refund issued. Which from reading reviews here seems to be a common thing happening. My offer from tesco now is to wait and see if it ever comes back in stock and they will honour the original price paid. But there is no guarantee it will ever come back in stock. So our only other option than my wife never getting it, is now to pay the full price which is another £60 more. This is through no fault of our own. So I'd recommend buyer beware as it seems tesco customer service has slipped lots in recent times which is a shame as they used to be amazing. They offered no compensation for inconvenience and will avoid them in the future for everything.

We ordered a suitcase for an impending trip, and we were quite pleased with the idea; it seemed to be just right. And maybe it is indeed a good suitcase; we will probably never know. When the package arrived it seemed the right size and shape, but alas, on opening it we found only two big packets of coloured balls. Well, mistakes happen, that is only human. But what about rectifying the mistake? The delivery person said he could take it back the next day if we phoned tesco. So we did, but they said that we would have to wait a week before it could be collected, and no, we couldn't get a refund, let alone an actual suitcase, before then, but we could take these unsolicited balls to a store at our own expense... Oh, and it seems that the actual suitcase has sold out now.

On the 20/11/15 I ordered a laptop from Tesco Direct. Knowing that there was a 5-7 day delivery time I paid anyway thanks to the fact it was a better price than most places. On the 25/11/15 I got an email saying it had been dispatched and should be with me by the 27th. The date came and went and no parcel arrived. I emailed them the next day asking what was going on. 4 days later I got an email back saying it would be delivered tomorrow (3/12/15) It is now the 7th and still nothing. Tesco's customer service is taking me in circles and a 2 and a half weeks later I still have no laptop and Tesco have my money! Stay away from Tesco! Wish I'd paid more to get it from Amazon! Their free delivery is much better than this!

The company was my worst experience ever. they are not loyal to their customers,. Took my order and my money for a birthday present I bought for my son, waited from 27/11/12 until the 05/12/15 in the day of my son's birthday,nothing has arrived and my son was really upset as he end up with no present,but the worst is, no one informed me about any delay so I could sort out something else for my son. I don't deal with companies who trait their customers with no respect or value.

This company deserves to lose customer loyalty, gone to the top of my list for poor customer service. Took my order and my money, an hour later they apparently cancelled it because they had taken more orders than they intended! Only problem is, no one informed me that it was cancelled so 10 days later when I went to pick it up on their advised delivery date I was told they'd cancelled it. I've got another pile of stuff on order .. All being cancelled. I don't deal with organisations who think customers are of no value. Posting this everywhere I can on the internet

They will ruin Christmas At least the Amazon guy didn't do that Your kids deserve better than to find their Santa presents at the side of the road in the rain Feel completely humiliated

Ordered stuff for daughter for xmas, over 1 month later (4/12/2015) without any communication they simply issue a refund as per my request... I DIDN@T ASK FOR IT TO BE REFUNDED!

Buy from somewhere else! I ordered a dishwasher and an electric hob on 12th November. Enticed by the Speedy delivery and excellent customer service, I should have had my items within days. In fact they were delivered on 2nd December. According to them tesco direct tried to deliver on Tuesday 24 th November - but they didn't. I was waiting at home, having taken time off work, through out the 4 hour time slot. No one attempted to deliver. I called tesco customer services who, eventually, put me through to hotpoint. After being told it was my fault the driver couldn't deliver as I didn't have a number on my house being accused of being an F^*king liar I ended the call. I have this conversation recorded. Called again and was told they cannot deliver for another week!!! I explained that my hob had been disconnected and it wasn't acceptable expecting my family to manage without a hob to cook on. I also told them that due to chronic health issues and currently on chemotherapy that I needed to cook fresh food daily. Their answer - 'that's not our problem' The 2nd delivery day came but my dishwasher didn't! The hob came - the driver refused to take the old hob away. I contacted tesco direct again. I was assured that any expenses/loss of earning etc would be reimbursed plus a gesture of goodwill as compensation. It was reiterated that they didn't want me to be out of pocket. Delivery day no3. Almost a month after order was placed and paid for. Dishwasher arrived. My electrician comes for a third time but I'm not to worry because tesco are covering all my expenses. But no!! Tesco direct can only offer me £40. That doesn't cover the loss of wages let alone all my other expenses. All in all I have spent out a further £215 due to the incompetence of tesco direct. When I'm trying to make ends meet on disability living allowance this money is hard to find. Bottom line. Don't buy from them. They give you the run around, break their promises and swear at you. They don't treat you as an individual and in my experience, they don't care about their customers.