TescodirectReviews of tescodirect.com

Poor customer service. Unorganised and confusing staff members with a lack of knowledge on company policy and it seems customer care!

I ordered some Christmas presents later than usual this year due to being sick, but the items were still guaranteed for store pick-up the day before leaving town for the holidays so I thought we were ok. Pick-up time comes & goes but only one item was ready. My hubby waited over an hour at the store & talks to them to figure out what's going on but they had no clue. I tried calling & emailing for help since we needed to get them ASAP but nothing, not even an apology for the delay. The next DAY (when we were meant to be on the road already!) we got an automated email saying our items were ready--again, no apology or hint that anything was wrong. The salespeople behind the counter were too busy to talk and waved us away. We rushed to get the items home to wrap and MULTIPLE items had damaged packaging despite being sold as "new" condition! The boxes were badly dented & had been taped back together after being opened previously. I was furious and disgusted!! But we didn't return them because we were already late! That'll teach me for trusting Tesco when time is short--never again. And a couple of days ago, I left a review for one of these damaged items and Tesco refused to publish it! Everything about that experience has completely revolted me, I am going to happily take my business elsewhere from now on!! I'd leave zero stars if I could: their products, customer service, reliability and ethics are all the absolute worst.

Terrible, terrible service. Just been refunded for an order that was supposed to be delivered yesterday at a prearranged time that I waited in for! I rang to find out where my order was, they promised to ring me back today. The only communication since that promise has been a 'here's your money back you aren't getting your item, Sorry!' email. How patronising. That is pretty much the worst customer experience I have had to date. The previous worst was also Tesco, who sent my four item order in three separate delivereies to store, with over a week between them. My feelings towards Tesco at this moment are so poor that I cannot imagine bothering to shop with them again. They cannot fulfill the most basic of requirements of an online retailer and in this market, that really isn't going to go down well. The item I purchased was a special offer, really great discount but no actual item. This has left a really bad taste in my mouth and a huge aversion to shopping with Tesco again.

Poor service! I bought this cheese board as a Christmas present on the 18th of December for next day collection. It did not arrive on the 19th. It did not even arrive on the 20th. They apparently tried to deliver it on the 21st but sent it to the wrong store. It was rejected by them and sent back to the manufacturer, or so I was told. My package then entered a kind of limbo. I received no contact at all from Tesco or their supplier and I can honestly say that if I had not called them multiple times, I would never have received the product. On calling them, I was meet with incompetence and blame shifting at every turn. I was told by Tesco it was the supplier who was at fault. On speaking to them, they told me it was thecourier who was to blame. They said they would resend the product on the 24th. They did not. I rang again and got fed a bunch of lies and they said they would resend it on the 29th. They did not send it again. I would estimate that over the Christmas period, I called Tesco and got transferred to their supplier around six times. They eventually sent the parcel on the 1st of January but even then, they did not contact me to say they had done so. Also, there was no record with the destination store of taking delivery of the item. I had to call Tesco direct again and ask them to call the store to find the product and then call me back. I then waited for 15 minutes at the store for the man to (unsuccessfully) try to sort out the paper work. No one ever bothered to take ownership of my issue. I called them again and again and the service was completely pathetic. Neither Tesco or their supplier did what they said they would until the very end of the process and by then my Christmas gift for my brother was so late, Christmas was becoming a distant memory. It took 14 days to get a parcel which was due to take less than 24 hours. I would have serious reservations about ever purchasing from Tesco direct or their supplier, Homeware (UK) ever again.

First time I've ever used them and they royally screwed up. They delivered to me one item that was SIX DAYS OUT OF DATE! Other items were on the absolute cusp of being out of date. It's the usual can't be bothered attitude of these types of companies and employees. Once they have your money then stuff you is their attitude. Besides that I paid for a slot time and they didn't meet it, they arrived late. Also they were unable to even complete my order. You'd think they'd have made an effort for a new customer, but no, not these guys. Needless to say I won't be using them again. Disgusted by them I am.

After buying two garden storage units from Tesco Direct I was asked by them to give a review of the goods and service: below is the review I wrote on their site. Very flimsy I ordered 2 and they arrived within the stated dates, when I put them together one of them was missing a panel. Tesco gave me the choice of a refund or replacement. I took the replacement, for some reason or other collection of the faulty one could not be done by the deliverer of the replacement one, a separate order was put in for collection. The new one arrived with broken panels but I managed to make one good one out of the two. No-one turned up to collect it on the appointed day. It took two more phone calls and promises from Tesco that it would be collected on a certain day. After the second no show and my third phone call I promised the Tesco employee that if it was not collected on the third promise I would put it in the skip. This worked as it was collected on the appointed day. But it was over a week and three promises before it was done. Over all it was good delivery, but shoddy goods and shoddy collection. Below is the response I received from Tesco about my review. Your review has been moderated It cannot be published to the website, but.. — Sango, Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Submit something new Thanks again, The team at Tesco.com It seems to me that they do not want honest reviews about themselves submitted, only reviews that praise them. Because of this I have lost any trust I had in the company and will not be buying anything from them again.

Bought a legrest pillow online, when i purchased they sent me a purchase confirmation and that was it, no email regarding delivery or traking or anything and it took them two weeks to deliver my item, very bad communication with customer and delivery. never use them again.

Ordered a record player as a Christmas present for my daughter., I work so chose click and collect in store. Received dispatch confirmation and went to collect it the day after it was supposed to be delivered. It wasn't there!!!!! It's the 23rd of December by the way. They blamed everyone else under the sun and not helpful at all. Managed to get refunded but the money will take 3-5 working days to get back to me. Why are they allowed to take my money straight away but delay giving me my money when refunding. Long story short - no main Christmas present for my daughter. No wonder tesco are going down the pan. They blame third party suppliers etc so they don't have to take responsiblity for there own failings!! Not even a sorry! I will never use tesco again. Merry Christmas!!!!