TescodirectReviews of tescodirect.com

Ordered a mobile phone because the one I have keeps dying at random times, even while charging. I had a big weekend planned with ALL information stored on my phone (and no back up, lesson learned) ordered Friday for click and collect Saturday, in time for my overnight trip, by 1530 on Saturday I still hadn't had an email to say collection was ready, checked the tracking and the order hadn't even been dispatched! Called customer service to be told order has been delayed and would arrive 24 hours later, but as we don't deliver Sunday, it'll be Monday before I can collect...trip ruined, deposit lost not happy, partner even more unhappy, kids devastated and funds removed from my account pretty much as soon as the order was taken so no option to cancel and buy from elsewhere! Waited till Monday, still no email/contact to advise collect so phoned again, to be told, she wasn't sure what had happened, give me your contact number and I'll find out and call you back (this was 10am) 1500, called back as had no contact to be told, sorry it'll be up to another 48 hours before delivery! Temper at this point was blowing gauges, I was asked if I wanted to cancel the order, I asked if the refund would be in my bank at the same speed it was taken? The answer was no, so I said no, I don't want to cancel, I just wanted my damn phone, at which point my phone died. Called back as soon as I could get it started back up, only to find an email advising my order had been CANCELLED!!! (cue, complete temper explosion) called back again and asked why my order had been cancelled and why are the funds not in my account, to be told if requested a refund and cancellation! ABSOLUTE COBBLERS, I JUST WANTED WHAT I'D BEEN CHARGED FOR 3 DAYS PRIOR!!! Now having to wait till Friday for refund. Absolute shocking service, I'll never use them again...cost of phone - £149, cost to me - ruined family trip, £30 deposit lost, £20 extra for same phone elsewhere... actual cost of refund £99 cash minus a lifetime of memories... And Tesco Direct plus staff, couldn't give a damn...as much as they "understand how I must feel" You have no idea at all how I must feel, save the textbook patronising phrases and actually listen to your customers! To make matters worse, I had a notification from the courier to say my phone was on it's way, then another later advising they corner gain access...to Tesco! Idiots from top to bottom

just be carefully when you do shopping at Tesco. I have just been at tesco today at Harlow I've seen water melon for £2 so I picked 2 but at the counter they charged for £3.50 each. I went to customer service to make a complain. They told me where did I pick up these water melon and I show them where those water melon were . Tesco staff just stood behind me and mourn that they are not selling these water melon and make me felt like I have jumped into their Tesco warehouse to pick those water melon out. It was embarrassing... I returned them.

Ordered a sofa back in June expected delivery 24th July! Get an email saying my sofa now has a production date of 14th September! Then I received another email saying due to a stock error they cannot complete my order. I now have No sofas with 2 young children as I disposed of my old ones ready for delivery and timed me having my new carpet fitted on the 23rd July ready for my new sofas. I am so angry and disappointed that nobody saw fit to contact us sooner! You have kept my money for well over 5 weeks and now I will have to wait over that again to repurchase a sofa from another store and also wait for my refund to come through and pay a lot more money towards anything similar to what I chose from yourselves... If this is the service you give I can understand why tesco direct has closed down. I will be escalating my complaint further.

I ordered a trampoline from Tesco Direct on the 14th June money taken straight away and delivery was to be 3 to 5 working days. It was then changed to 11th July, wasn’t happy but thought I’ll just wait. This is now the 16th July and still no trampoline. I got a message from a courier saying delivery 11th July sat in all day and nothing. When I contacted Tesco they were so rude and says because I live in Northern Ireland it takes longer. No one every made me aware of this and they refuse to give me the name of the local courier, so I’ve still nothing..appalling service from Tesco all round!

Appalling customer service.

Waited all day for a Faulty TV to be collected. All emails came through from Tesco Direct confirming the collection as today. Waited all day to be told that this has now been re-arranged for tomorrow. No notification, phone call or anything.

I have been trying to order a trampoline for the last 24 hours. Hopeless. I get to the end and cannot select a delivery date. Apparently the system is down. For 24 hours? Really? To be fair the customer services were sympathetic though unable to help at all, except to advise ‘keep trying ‘. No surprise it’s closing. Absolute joke.

Absolutely Appalling Customer Services - ordered 2 settees - only one turns up - Tescos High Level Complaints - useless - I speak to supplier and kick off to be told it will be done the next week but order should never have gone in part - next week they do not produce it so again I kick off and Tescos.......does nothing - I speak to a director at the suppliers and they sort it out same day - next day tescos say it will be 4 weeks - I explain I have sorted it - they just offer a gift card - absolutely avoid at all costs they are worse than a chocolate fireguard - absolutely useless and the high level complaints make Vodafone look good!