TescodirectReviews of tescodirect.com

I recently ordered a pet product from the Tesco direct website. When the order failed to arrive I contacted Tesco for feedback only to be told by their customer relations team that their site was a "platform" for other companies and if I had issues with not receiving my goods I should take it up with the other company who used the Tesco website as Tesco were not responsible. When I purchased the goods it was Tesco who I paid, Tesco who emailed me confirmation of my order and Tesco who I can track the order through however it would seem in their eyes they have no responsibility for my goods being delivered - thanks Tescos, my recent experience of your "platform" and customer care has lost you a customer

So I ordered a Playstation 4 from Tesco Direct a week ago with a delivery date on the 3rd (yesterday). After taking the day off work so I could be home to receive the parcel (as nobody was home that day to collect it) I waited 10 hours. After this amount of sitting around patiently I decided to phone them only to find out that it would be delivered today. I was not pleased with this but thought it best just to put up with it. Today comes along, at 6:15 I receive an email stating that the parcel has been dispatched & on its was so I immediately get up & wait. Hours go by & still no parcel, within another 10 hour wait me & my partner make 4 phone calls demanding info on our parcel. It was only the last colleague we spoke to who herself was p***** off with the treatment we received went straight to the delivery company Tesco Direct used to deliver my product. After yet another few hours of waiting the young woman phoned back to inform us that our product will most definitely be with us tomorrow. As it wasn't personally her fault I kept as cool as I could but demanded some money back. Now it is another waiting game to see if my item actually arrives tomorrow. So thank you to Tesco Direct for the treatment I have received these past 2 days, I thoroughly appreciate being messed around for the 2 days I could've been working. Never going to shop with you again after I finally receive my product.

Ordered over £300 worth of toys on 22/08/2016 and still have not recieved got told yesterday it had apparently been dispatched. Disgusting want a refund never will i order off direct again

I ordered a 43" TV from Tesco Direct on 27 August and received a dispatch update email from Tesco Direct on 29 August informing me that the item would be delivered on 30 August. The dispatch update which came via email included my address (correctly inputed). However, Tesco Direct gave the wrong address to their delivery company so that while I took the day off work to sit and wait for delivery - it of course didn't arrive. This happened 3 times where the delivery company would send a text saying my delivery was on its way then nothing. Eventually got frustrated and called Tesco Direct to figure out what was going on - the customer service staff conceded they had made an error and passed the wrong address to the supplier. They could not change the address with delivery company and said they would have to cancel the order, issue me a refund and I would have to re-order again. My hands tied and me majorly frustrated, I asked the customer service agent for the refund on 10 September. Its now 29 September, and you guessed it, still no refund. Multiple complaint emails and calls to Tesco Direct, they informed me that the refund was pending approval and they offered a measly £20 as "a gesture of goodwill", more a slap in the face. Unbelievable! I have been out of pocket over £200 for a month due to their incompetence, wasted time sending multiple emails and they offer me £20. Shame on Tesco!

1. I ordered 3 items. 2. I received a notification that they are at different stores ten miles apart. 3. I'm employed and very busy. 4. I don't have time to run around after idiotic picking proceedures that suit Tesco's 'computer says no' brainless way of picking from different warehouses and delivering to different stores. 5. I will never shop at Tesco again... 6. Upper "Managers" and computer programme designers employed by Tesco can only best be described as an absolute bunch of whoppers the lot of ya.

I opted to try Tesco instead of Ocado (who are fantastic) to save what I estimated to be around ten pounds... l would happily pay it now to avoid the nightmare that is tesco home delivery. Not once but twice my order was "lost" - 100 pounds worth of groceries and one very late start into work followed by an early finish just to be home when they "arrived". No contact from delivery team and I had to chase the 2nd lost delivery myself - not a word of explanation. The phone team are really lovely but it's completely unacceptable. Tesco, you've lost me a very long standing customer - I will not shop with you again. I've also told all my friends who are considering home delivery not to bother with you. Sort yourselves out!

Paid for the item a week ago, still waiting for it to be delivered. Customer service tried to find where it is and I was told it's apparently in my local parcelforce but there is an issue with my address, really? What issues? Parcelforce is lost delivering my item? And there is no way to get a refund on it, the same item on Amazon £10 cheaper with a free next day delivery and I'm stuck here waiting for parcelforce to find me. Thanks a lot

Order placed for an xbox one with their £25 off code and half hour later i get a cancellation email saying they will not fulfill it. Dire customer service