Richard S.
Swan Teasmade not in stock after order accepted!
I searched on line and found that the Swan Teasmade was an item that tescodirect had on their website. I was pleased as it was cheaper than another retailer so I called and placed my order over the phone and had confirmation by email. It was a Christmas present for my wife so I was pleased to get that sorted!! About an hour later a further email came through stating they were unable to supply the item and it would be 3-5 working days before I received my money back. So hang on a minute! I purchase an item over the phone, get confirmation and the money taken from my account and THEN get a message saying sorry that's not the case, no item and we will refund your money in 3-5 days. To frustrate the situation further when I called Tescodirect they weren't helpful, no one with any authority was willing to speak with me. A real inconvenience, no purchase on it's way, just me £50 light for a few days whilst I wait for tescodirect to credit my account. In the meantime I'll have to pay again for the item elsewhere. Very unsatisfied customer. Mr R. Smith