TescodirectReviews of tescodirect.com

Terrible service. No updates or information on when items will be delivered. Wanted to add another item to my existing order after purchase, but was flat out told no, unless I was willing to pay an additional £25 delivery.

Ok so i ordered a tv on the 2nd June and select delivery date to ME for today 8th June. Good enough i got a confirmation email to say the order was placed, and it noted that i would receive another email once dispatched. Sitting yesterday i thought i would check the status and track my order, it hadnt been set to dispatched. Same again this morning when i checked. So i phoned Tesco and the woman told me that the date that i chose was the day that it is actually delivered to the courier service who would deliver to me. Now im in Northern Ireland and there is only one base for this company, when i phoned them they hadnt received my goods and their delivery to my town was tomorrow. I had missed out on this delivery and would therefore have to wait until next week to get my tv. Tesco need to go over there delivery options and highlight that it will be delivered to courier on that date and not myself. Fair enough im in Northern Ireland and can expext delays. But as the courier service said Tesco arent meant to allow Northern Ireland residents pick their delivery date. Absolute joke. If i had of known this i would have went elsewhere. In fact i will be for now on. They wont be getting any custom from me anymore.

Giving Tesco Direct 1 star is one star too many. Ordered a bistro table to be delivered to a store on the Monday. Got to the store no order and they were not having any more deliverys that day. Phoned customer service they said they would order a replacement to be delivered to my home address Tuesday. Got home from work no order. Telephoned customer service said they didn't know where the order was and would phone me Wednesday to let me know when it would be delivered. Wednesday came phone call saying they couldn't get in touch with DPD to find anything out and they would call me back in an hour. 3 hours later called them and they said for me to call warehouse to see where my order was. I don't think so it's not my job to find my order. They eventually called back and I said if the original order is at the store where the original order should have been delivered I will fetch it from there. I'm told it is so I will go to collect it later today to see if it's there IF NOT I WILL CANCEL I have used Tesco Direct before without a problem, but will NEVER use them again

Terrible service Listing on Tesco's website said "in stock" Purchased item on 30th may.Conformation email sent to me saying item in stock and will be dispatched soon.The day of the first expected delivery date email received saying item out of stock.Tesco had also taken the money from my account 3 days earlier.I had to cancel order and spend 20 minutes on phone to get refund.Also still being advertised as in stock on Tesco Direct and 8 available on sellers (Sustuu) ebay shop!!!!???.A case for Trading standards i think.

Shocking service. My delivery is now 3 weeks late. Not necessarily the fault of Tescodirect but their customer services has really let them down. They promise to call back with an update and that never materialises. Their offer of compensation is an insult as its myself whose done all the chasing and taken days off works waiting for delivery that is yet to take place. I was promised a call back today (Still waiting) with an update. I'm now having to call Tesco to advise them of the situation. They are awaiting a call back from the delivery company yet I've just informed them that the package has been potentially lost as Arrow XL have no idea where it is. Tesco haven't got the pulling power that they probably once had. I asked if they would reorder the package from the manufacturer and said this wasn't an option until the courier had confirmed where the package was. Not a good enough answer I'm afraid!! I would strongly advice against using Tescodirect again.

Worst customer service I have ever come across! The company do not return calls as promised and I am still waiting to find out when my sofa bed will be delivered. I will never order from this company again and would advise people to avoid any dealings with this company.

Discusting service being fobbed off about a delivery I was supposed to have the first time on 3rd may waited in all day for no show no phone call or explanation for why so then I call and have another delivery date as apparently the was a warehouse fire ?? Which I was not told about at all in any emails or phone calls the first time I called so on Friday I waited in again for the second time for my delivery and yet again no show when I phoned again !they couldn't get hold of any drivers ? Or any warehouse staff or any managers suprise suprise !!!! So therefore because of bank holiday Monday I wouldn't get any information or calls till the Tuesday! So tues by 11am nothing so by now I am fuming on the phone spoken to one lady and to be honest was going rnd in circles so asked to speak to her manager which then gets me no further there in the end now having to re wait till 7th june !to receive a txt or emial if I get one the night before to say when it's comin am/pm that's if it come as she had told me there other customers who have been in same suituation as myself who's had to re ordee up to 5/6 times for there delivery! !!!! Doesn't fill me with great hope at all , I am really angry that they been quite happy to take my £327 bk in April 23rd and yet i am still waiting now for my item garden table and chairs most probably be here winter by the time in arrives !!! Apsolotely diabolical customer care are they having a laugh and I may get a good will jester but won't hear until I get my delivery! !!!! Maybe next yr I also didn't want to cancel as I have read on here people have cancelled and are still waiting for the money up to 5 to 7 days !!! Now that is ridiculous 😠😠😠so thankyou tesco every little helps not!!!!! Definitely last time I will order from them .

We placed an order for a sofa on 10 April, and accepted that we may have to wait a short while for delivery (for which we were charged an extortionate £25). On 4 May we were informed our order had dispatched and that we should hear from their "trusted third party delivery company" shortly. As their delivery company of choice is Arrow XL, unsurprisingly this was not the case. In fact, nearly a month after the item was supposedly dispatched, we have heard absolutely nothing from the delivery company despite numerous attempts to make contact. Their tracking tool simply says the item is still with the supplier. We have contacted Tesco Direct twice about this order. On the first occasion we were assured Arrow would be in contact within ten working days - this did not happen. The second time we called them, the woman apologised and said she would pass the matter to the Customer Care team who would escalate it. Instead, we received a voicemail the next day saying Arrow would contact us and deliver the order within seven days. Seven days have now passed... nope, no contact, no delivery! I am absolutely disgusted with the lack of service or care from Tesco - at no point has anybody been able to tell us the status or location of our individual order, nor has anybody offered us a shred of compensation. I have completely lost faith in the company and will be pursuing an official complaint.