TescodirectReviews of tescodirect.com

Great but sometimes products are damaged when delivered to store

After initially having an issue (yet again with pretty poor packaging) i informed tesco direct customer services of the problem, they sorted the issue out without any fuss and with great patience and skill, their after sales customer service was outstanding a real credit to tesco for training their staff to react to situations like the one i pointed out, sadly in store when collecting the items i ordered yet again i was not asked for any ID i even at one point offered to show my ID which tesco direct specify whwn collecting any orders but i was told 'ah no need'...! 10/10 for tesco direct customer service

Ordered a trike for my 10 month old due to be delivered the 20th June. This was not the case so I got in contact to see when this would be delivered as I needed it for the following week. A lovely man called Chris was very helpful in the phone and continued to keep me up to date with phone calls throughout the day. Sadly I missed the second one so he left me a voicemail to say he had requested a new one to be sent for express delivery the following day. As delivery did not happen the first time I didn't get my hopes up but at 9am the following day there was a knock at the door and there is was. Fantastic customer service and Chris is an asset to the team.

Tesco had very good deals on food and clothes. I shop here alot and would recommend them.

Purchased a Dyson in November 2016, and last week it created a fault where suction was lost. After several hours cleaning it and watching YouTube tips, I decided to call Tesco on a Sunday afternoon. They didn't hesitate in arranging a replacement, for the next day (Monday). Very pleased with the fast no-questions-asked replacement offer. The only feedback I'd give is, explaining that two different couriers would be sent to pickup and drop-off the item. Fortunately we were in for both (2 hours apart), but all emails/text from the courier and Tesco only notified us of the one courier. Also, it made it incredibly awkward with the first driver, as he had no idea where the new Dyson was (as he was collecting the old one).

Never had any issues ordering from Tesco, items have always turned up on time.

Placed an order a few weeks ago which was cancelled a number of days after ordering due to a lack of stock. Phoned up customer service and very kindly offered me a (more expensive) alternative at no extra cost which then arrived on time. Great. Placed another order last week and still not turned up despite supposedly being posted on Monday.

I had a good experience dealing with Tesco direct. Fast and efficient is what you need.