TescodirectReviews of tescodirect.com

Absolutely gobsmacked at the shockingly low level of service I have received from Tesco Direct. I read the reviews, took the criticisms with a pinch of salt, and placed my order for two sofas nearly three weeks ago. I received a delivery time on the absolute last day of the potential delivery bracket (20th October) but we are pretty relaxed about these things - and we're renovating our house anyway so those timings suited us. I then get a call two weeks later (TWO WEEKS) saying there had been a technical issue in sending my order and my order would be delayed. No further information given. I called to find out when I could now expect my order, the customer service rep had no idea but said I would receive a call within 24 hours, and he would flag that up on the system. I did not receive a call within 24 hours. I called up again today, a few days later, and another customer service rep clearly didn't have a clue what was going on either. She did say that due to a technical issue all orders were being put in the system manually (??) and my order still had not been sent. In essence, after placing an order for sofas in early August, I seriously don't know if I'm going to get these sofas this side of Christmas?! This whole process is extremely suspicious; it seems they rely heavily on third-party suppliers so you make your order, get excited about the product but they genuinely do not know if that supplier will be able to fulfill the order until very late in the day. I would expect this shambolic approach from a low-level furniture website, but Tesco?? I would recommend you turn away from their catalogue now and choose some furniture from a more reputable retailer before you end up in the same situation as we are in now.

I bought a vacuum cleaner two months ago and it stopped turning on. After talking to technical support, they asked me to try replacing the fuse. Since that didn't work, they forwarded me to talk to the manufacturer directly instead of taking care of the problem themselves. This is unacceptable: - In their returns policy webpage they state clearly: "From 30 days after receipt of the goods until 12 months, we will arrange for a repair or replacement of the goods and, if this does not work, a refund." - This is backed by the Sale and Supply of Goods Act, which states that this right is IN ADDITION to any warranty held by the manufacturer. I got tired of arguing with Tesco so I took the manufacturer's phone number and I will call next working day, but this is the last time I ever buy anything on Tesco. I will buy on Amazon or any of the other dozens of online shops who care about the customer and give useful help.

We ordered some artificial grass, and it was to be delivered to our nearest Tesco express, as Iam disabled. I paid some one 50.00 to do the work for me, and to collect the grass When it was delv to the shop. We had a message to say it would be delv to the shop on Wednesday, but would receive a text to say when it's arrived. It's now Friday, no call, no text, I've e mailed 3 times, no response. It's now cost he 50.00 I've got no grass, and the guy has gone. Disgraceful

Ordered a sofa from Tesco Direct mid-June, and was given 35 working days for delivery. No communication at all in that time, and after 35 working days, my delivery status was still pending dispatch. My first call to them was fobbed off, and the following week, I was informed that due to a problem with sourcing the fabric, none of this model would be getting delivered before the 28th of August. Not a single email or call from anyone to alert me to this, I had to find out from some unfortunate customer service rep. Very unhappy, at I've spent the last two months in my new flat sitting on camping chairs. Tesco couldn't care less!

Ordered a BBQ on the 29th July. It is now the 11th August and I have yet to receive the item. I have waited at home on two occasions for deliveries which have failed to materialise. Staff seemed indifferent when i phoned to say that the item has still not been delivered.

Tin open and paint everywhere Just picked up my click and collect order and opened the box to find the lid of the tin is open and half the the contents are in the bag it was in. Guess the delivery guy didn't notice the fragile stickers everywhere and the keep upright notice. Unusable- looks a nice colour though

Mainly I buy the same foods here like pasta poultry fruit. Yesterday I found some bananas that were very soft some even already unfit for selling and consumption in a basket separated from the good ones. When bananas are speckled and soft traditionally these are a great buy for making banana fritter and or bread. As these were in even poorer condition split bubbled up some speckled but usable if same day when I got them home. I asked a member of staff if these were going to be reduced as the price was £0.90 she looked through them and said oh yeah most of them are gone aren't they ill ask the produce manager if we can reduce them. She asked me which ones I wanted I picked 5 bags (large family!) I noticed she picked up the whole crate with her I asked why she said to reduce them. I had already snapped a picture as I was taken aback at the price verses condition so I said OK and waited. Upon her return she stated the produce manager said this bag in her hand could be reduced by 50% but the rest of the crate could not be reduced as they were in a saleable condition. I said your joking she said I'm really sorry but it's what he said I said no, shocked I opted to snap a pic of the visibly split off bananas and their ooze as she left the crate round the back and was told no and she wandered back towards where she had left the crate. I have purchased bananas that are borderline ready to be disposed of from Morrisons & Asda on prior occasions and they have been reduced without request from as little as £0.10 to £0.56 condition dependant for larger bags. I think Tesco need to recognise when a product is almost done you cannot sell it at retail price which I see as greed and waste as most people would not buy them and to be fair I almost guarantee those bananas went in the bin as opposed to have been purchased. I feel as though you would rather waste food than sell it for what it's worth it would not break the bank nor policy a clear reminder of why I buy the same products repeatedly and mainly diesel and shop mainly with Morrisons and Asda. It is apparent customer service value for money and condition of product is bottom of the list under profit. I see why Tesco stores are possibly disappearing over the years also. I only wish there was an option to post a pic so iv opted to make it my profile pic for reference

Absolute shambles ! I looked on their website about an hour ago because I wanted to buy a Toshiba 49" 4K TV. I checked all the local stores, some of which stated "low stock" and some which said "stock". I picked one which was not the closest but about half an hours drive away as it said "stock". When I arrived I was told that they had none available, and that their online stock situation was about 48 hours behind. They wouldn't even let me order one in store to collect at a later date. No apologies, complete lack of customer service on all fronts. As I said, an absolute shambles of a company.