TescodirectReviews of tescodirect.com

I will NEVER order anything from Tesco direct again. The staff have been pleasant enough trying to help, but I am still awaiting an item ordered 8 weeks ago. It seems the companies and the courier service they use are at fault and lack of communication between them all has resulted in my decision to write this review.

Went for them as they had a great price (bought a games console). found it to be faulty but no worries! thier team will replace or repair according to tesco's terms and conditions.... i was left on the phone at the help desk for about 45mins talking to the manufacturer of the product answering questions, then told by tesco staff to return home, pack it up and send it off myself for repair.... so i had to arrange repair for a faulty product they had sold me.. never buying electroncs from them again.

After seeing a slow cooker on the Tesco direct website on offer I went to my local superstore to purchase the item. When I got to the store it wasn't on offer. We spoke to the duty manager, who had already made her mind up by the time she saw us that she wasn't going to offer good will or anything, the duty manager was very rude and unhelpful saying prices online and in store can differ. I understand that but when an offer is an online offer only that needs to be made clear on the website!!

Like many others, I ordered the item as it was currently not available at the local store. I figured I would live without it for a couple of days so ordered the item through Tesco direct instead of my usual Amazon. 2 weeks on, the item has still to arrive. It took a week just to get tagged in Peterborough so at this rate, I should receive the item in about 11/13 weeks depending on traffic of course. I've learnt my lesson Amazon and will continue to order through them.

Ordered a sofa bed only got part of it delivered. Box was damaged and screws where falling out. Called customer service and arranged a return wasted my whole day waiting for someone to come they were a no show. Still waiting for it to get picked up . Will never buy from there again

Tesco Direct are still making false claims on their website that they will deliver Next Day. Having ordered an item with over 2 hours before the deadline for next day delivery, I waited to be notified of the item arrival. I received an email saying it had been dispatched and checking the tracking indicated that the item was on route to the store. The day after expected delivery, I contacted Customer services only to be told that the item had not left the warehouse!! They said it would be on DAY 3 before I would get my item. All I have got from them is poor service, false promises and a pathetic apology that is as believable as the claims and information that the company has provided regarding the delivery of this item.

Shocking Told me a manger refused to speak to me and a gesture of good will they would apologise and offer me £7. No thanks Train your staff

Yikes, I wish I would have read reviews of Tesco Direct before I purchased a Nintendo Switch from them. I just moved here from a country with kick-butt delivery systems and actual package tracking. I thought supply chain systems were more advanced in the UK. I thought wrong. I ordered a game and the console on August 30th with a delivery date anywhere between August 31-September 5th. For some reason Tesco Direct broke my order into two packages. The game arrived on the 4th from Royal Mail and the console has yet to be delivered. The only update for the Switch says that it was 'created' on August 31st. It's now September 6th and I have a game, but no Switch to play it on. Which is cool. Anyway, the Switch is now 'out of stock' on their site with a supposedly new restock date of September 9th. They probably just took my order, charged me and will send me a restocked Switch around Christmas. Which, again, is pretty neat.