TescodirectReviews of tescodirect.com

after the courier missed an appointment, and admitted, it the fact Tesco still claimed it was my fault. Despite hard evidence on my side and the confirmation from the courier. Well done John Leiper - another customer lost.

I ordered a garage storage box. The delivery was arrange for a Saturday. On Thursday, Before I was notified it had been despatched. The notice said delivery time would be 7am to 7pm. I stayed in all day.. NO delivery. I phoned Tesco, they could'nt get hold of the courier's , all they said that iyt had been despatched. BE AWARE TESCO USE EXTERNAL COURIERS, who they have no control over. DO NOT BUY FROM TESCO THAT CANNOT BE PICKED UP AT A STORE!!

I ordered a TV/DVD combo from Tesco Direct via Click & Collect. On the morning of the day it was supposed to be available for collection, the tracking information showed it had been delivered and signed for by someone living about 150 miles away! Phoned up Tesco Direct twice to ask what was happening and they didn’t have a clue. As effective as a tortoise in a Grand Prix. In summary they are utterly USELESS. So now it looks like I’ve paid out nearly £120 for no goods. Please anyone who reads this stay clear of Tesco Direct. I wish I had!!!

warning Tesco uses partners for loads of goods,Tesco charges delivery so be warned,you are better bypassing Tesco and google the partners site and get free delivery! I recently ordered a table and bench from Tesco but the goods were coming from their partner,Tesco charged me delivery ! I then went onto the partners site and saw the same goods at the same price with FREEdelivery.I feel ripped off!

Paid £400 for a tv and chose click and collect and received an email saying I could collect in store from 3pm. However turns out the order hasn't actually even been dispatched so iv wasted a 30 mile round trip. The biggest joke is that they had a stack of the same TVs in store but becouse id already paid online they could not transfer the payment to an in store sale so iv had to leave the store empty handed and having paid for an item I can't get, despite walking past a shelf full of the same TVs. Iv cancelled the order but as per usual it will take 5 days to get my money back so that's 5 days that Tesco get my interest. Tesco is the worst company iv dealt with and the "customer service" is a joke. If you actually want your order my advice and the advice of 65%+ of the people on this site is shop elsewhere.

Extremely poor, Ive tried to place an order 7 times online and everytime it says ERROR on their website. Ive rang and wont take an order over the phone, They told me to clear cache and try Explorer, Tried another 6 times and ERROR ERROR ERROR, Tried ordering off my phone as last resort and still not worked. Well done tesco thats £800 you just lost.

I would never buy anything in the future. I think Tesco dont care about anything. Tesco and their partner Plasma unable to deliver my package after making promise twice. WHAT A SHAME!! Yodel delivery company biggest loser on the universe. I WOULD STRONGLY RECOMMEND DONT BUY ANYTHINH FROM TESCO DIRECT.

Product purchased on Saturday afternoon, should have been delivered to my local store on Tuesday. Tracking report said that it had been delivered to a store about 20 miles away and collected. Further investigations with TD told me that the carrier had delivered it to a random company nearby. No sign of the package with the company to whom it was delivered and Tesco have no idea where it actually went or why. The partner company do not answer their phone or email. I shall be sticking to Amazon from here on in. Tesco Direct service is shocking.