TescodirectReviews of tescodirect.com

CASH BACK FROM TESCO BANK VIA QUIDCO ! 21 Nov 15 Tesco Bank Car Insurance £1.00 £50.00 2027519 Claim closed = CASH BACK 0 GBP DON'T WAST YOUR TIME AND DON'T EXPECT ANY CASH BACK FROM TESCO BANK VIA QUIDCO !!!!

Completely unacceptable from start to finish and a huge amount of stress and frustration as well- no delivery even though took a day off for delivery - no response from customer service or partner company or even CEO - you would think that given the retail environment at present a company of this size would be keen to address issues swiftly but apparently not - retailers seem to forget people will vote with their feet - as I certainly will - I would strongly advise anybody resist the urge to shop with Tesco Direct - beyond poor and I will absolutely never ever shop with them again

I ordered a game from Tesco direct, it was supposed to come with 3 months gold,it didn't, i complained and got a call from a " Customer services " person, a Scottish woman,She called me Sir etc, but in an rude,arrogant ,dismissive attitude,she spoke over me and did not let me speak until i had to tell her to be quiet, i told her i would be giving Tesco direct a poor review, she said " Do what you like ", i have now asked to return the game and get a refund as i would rather spend my money with any other company that Tesco direct !, their customer care is disgraceful !

I ordered a mattress, it was delivered earlier then the date they gave me so it was left on my drive, I rang and told them it had oil marks on the mattress and I want it returned and money back. It will be 2weeks tomorrow and still fighting to get my money back, I have wrote to the CEO just as useless. Will now have to seek legal advice and speak to trading standards as there return policy is a load of rubbish I believe false advertising. I will never use these again and would strongly advise people not to use them.

Wish I'd never bothered! Ordered 3 games as Christmas presents, what I thought was free delivery only to see delivery was split into 2 drops & I was charged £5.95! I only spotted this after I'd paid. I tried to cancel immediately within the 15 mins allowance time only for the Tesco website not to work effectively! Contacted customer services & they said I purchased from separate companies! I assumed I was buying from Tesco! Misleading in the slightest. Hate to think how this would work if purchasing higher value items. Never again. Now awaiting for one of the companies to confirm they've cancelled my order.

I believe in giving credit where credit is deserved. I cannot give any credit to Tescodirect. I had a disappointing experience with Tescodirect but now a good few weeks since my poor experience Tesco;- Hasn't responded with any form of apology, so they have shown they don't care. Hasn't sent me a clubcard as I was forced into registering a new card through the ordering process, so they clearly show they don't like honest feedback including negative feedback. So when a large company such as Tesco can't say sorry and then act by withdrawing privileges to any customer that has had a bad experience with them you can make your own mind up if you want to do business with them when there are other good companies that exceed these standards.

Scarily bad these days! 3 items ordered, 1 delivered to my home. No sign of other 2, emailed, no reply, phoned, was told I would get a call back, no call back, phoned again and. 3 hours later still no call back as promised. It seems the items are stuck somewhere but they cannot phone that place, only email! How does this company survive ? I have to be home to sign for these items but I have no idea when or if they will come. All items still on website being offered for next day delivery to store, as I do not have a car and they are bulky items I had to have them delivered. Last time I think of doing that!

Ordered a DVD from them, only to be told 10 days later, that it was not in stock. Does it really take 10 days to find that they do not have an item in stock and will not stock it in the future? Very disappointed!