Terra KaffeReviews of terrakaffe.com

My Demi works great, once you dial in your profile, which can be quite the learning curve, you can achieve a superior beverage. Patience is required. My dislike was the coffee, classico house blend, did not like at all, so TK offered some suggestions on a couple I might like, just waiting for arrival to try.

We have the TK02 and have already gotten our money's worth! Great machine for specialty drinks. I ordered cups and had a question regarding shipping. The company was so responsive and helpful. Very easy to work with. Will recommend to everyone!

Like many others on this site I'm feeling duped by Terra Kaffe. I finally deciding to pull the trigger and buy this expensive coffee machine. My thought was that in the long run it would pay off. I was sadly mistaken. From day one this coffee machine has not worked. I have called customer support twice and they have been less than helpful and very offputting. The issue has been that the coffee machine does not heat the coffee above 105°. I've tried every solution they've suggested. On the second call, I was told that if I want to make milk drinks, I need to heat the milk before I put it in the carafe and run it through the machine. Seriously? I thought this was supposed to be a fully automatic coffee machine! But here's the best part… After realizing that this machine does not work I was told that if I want to return it within the 30 day window, I have to pay $55 restocking fee. Further, if I don't return it according to their specifications, it's a $100 penalty on top of that. Outrageous! They sent me a machine that does not work and then they want me to pay them to take it back. Save your money and aggravation and buy from a company that is well established and credible-this is not it! You will be disappointed!

Proud owner of the tk02 from launch. The long wait paid off, as our machine has changed how we consume coffee. My wife and I went from making the occasional coffee at home and purchasing coffees out almost everyday, to becoming home baristas, and being excited to make our beverages at home every morning, and sometimes afternoons when needed for those long days. The tk02 was a new world, and it took a few days to find our groove, but once we identified our preferred beans, and tinkered with our drink settings, we couldn't be happier. 2 gripes that I must share to give an accurate review: I wish the milk frother was hotter - don't get me wrong, the milk is beautify frothy and the perfect temp for immediate consumption, but if you wait a few minutes then your hot beverage goes to a lukewarm beverage. Second, the machine recently malfunctioned and the screen began displaying horizontal lines. While we are bummed to know something happened to our machine, I reached out to Customer Service, and within minutes, we received a response and we're assisted in getting prepared to send our machine out for repairs since it was still covered under warranty. Thanks for your help, Perla! We can't wait to get our machine back. Long story short, we made the purchase of this expensive machine, and we love it.

Shipped quickly, packaged well, easy set up. Only issue so far.I wish it would make stronger coffee.I've had a conversation with customer service and they've helped me tweak it.I think we're getting close. I use my machine primarily for drip coffee. I especially like that It's hot and really like the rinse feature. JP

I have had my Demi for about a month and I absolutely love it. Works perfectly as described, love that it keeps track of the required cleaning and maintenance and I've found it is not fussy at all. I'd say that once I got the beans I like and the grind setting right, it makes 9/10 espresso. I'm sure if I became a real hobbiest and got a machine with more customization I could get to 10/10, but I just want anyone at my house to easily be able to make a really good espresso, latte, or Americano. I haven't quite found the drip coffee setting to be a very useful, just because the coffee I'd want as a drip (light roast on the fruity side) doesn't make great espresso. Customer service has been fast and great. Keep in mind the first response comes from a chatbot, but I've found the chatbot to be pretty accurate and then had a human follow up to make sure.

Recently ordered and received my TK-02. Shipment tracking was kept up to date and packaged well. Had to reach out to customer service about the ground coffee spoon as there was a spot for it in the packaging, but no spoon was included. Customer service was quick to replay and let me know they stopped shipping the spoon but it’s equivalent to 1 1/2 tablespoons. So far no issues with the machine, easy to set up and use right away.

I’ve purchased the TK-01, TK-02 and now have preordered the Aero. The customer service is fantastic and the machines are some of the best automatic espresso machine on the market. I greatly enjoy not having to deal with emptying pucks after every brew like I’ve had to with previous machines in the past. It saves so much time and mess having them all collected into a nice bin. The tech on the TK-02 is what sets the machine apart from most, quality customized brews every time, and wonderful customer service. They’ve always been so kind and helpful with any issue.