Terra KaffeReviews of terrakaffe.com

I have purchased the Demi model and it has been a great experience. The espresso quality rivals/overshadows coffee shop experiences, so much so that I stopped buying coffee outside of the house. I only spend money on beans now so I can make my coffee at home. The machine is easy to use, maintain, and the customer service experience is one of the best I’ve encountered with prompt response time beyond my expectations and close follow up. Would buy from again.

I pre-ordered the Terra Kaffe Demi and have been using it for about 4 months; I really love it. Before this, I was grinding beans, measuring everything out, and making pour-over coffee by hand. The Demi gave me a lot more convenience without costing me flavor, which is exactly what I wanted. I like that it still gives you real control. You can use your own beans, adjust the grind size, and easily make espresso, Americanos, and drip coffee. You can also dial in strength, water, and shots, which makes it feel much more personal than a pod machine. It is easy to clean, pretty quiet, and makes a very good cup of coffee. I also had one issue, and support was fantastic. Gregory helped me get it resolved quickly. The instructions could be improved, since much of the support info still seems geared toward the TK-02. And the water tank can be a little awkward to access if you have the machine squeezed into a crowded counter, but that is more of a me issue than a machine issue. Overall, I am very happy with it and would absolutely recommend it.

Without a doubt, the TK-02 brings the best in personal coffee experiences to reality at home. From the easy-to-learn-and-use app interface, to the machine’s amazing functionality, to the first-rate customer service and responsiveness, it’s hard to point to any downside. The quality of the end product—be it espresso, cappuccino, latte, macchiato, Americano, brewed, etc.—can be adjusted and saved easily by each individual user, making this machine a true standout in the crowded field of automatics. Machine refinements, in the form of firmware updates, are carefully considered by the company before implementing, so there’s no ping-ponging of updates to fix unintended consequences. Overall, this has been a terrific experience after 2 years of daily use.

The Demi machine looks beautiful and makes good coffee, way better than those machines that make coffee from capsules. It’s comparable, if not better, than the other top brands that make super-automatic machines. The drinks are customizable with different settings to choose from. I am giving 5 stars for their customer service; they helped me resolve the machine issue. You are better served by contacting them through the contact us link and starting a service ticket. At that point, the good people at their customer service team will be with you all the way. Thanks, TK!

The terra kaffe machine is amazing- coffee is great and customer service is great

Machine started having issues within one year of purchase. Screen was fully non-functional and had to be sent back for replacement. The machine was returned to me in a broken box covered in coffee grounds. The machine is still having multiple issues and displaying error notifications. I get email replies from technical support that have a laundry list of steps to go through that ultimately yield no improvement. Buy something else.

We have been loving our TK-2 for about 2 years now, however we recently had multiple issues with it for which we had to send it in twice. While it’s a pain to package and haul it off to UPS, the customer service has been fabulous. They are always responsive. I just hope our machine continues to function well!

Amazing product, great customer service, had some doubts and Luis really helped out. The coffee quality the machine makes is top notch. Truly a great company!