Terra KaffeReviews of terrakaffe.com

Terra Kaffe is great and we love our TK2! The machine consistently puts out beautifully crafted beverages! The app interface, and the touchscreen make it super easy to adjust no matter who you’re serving. We mostly make Americano’s however, the milk container is super easy to hook up and clean. I drink about 10 cups a day three shots espresso each in the machine consistently delivers. We also do back-to-back cups for my wife and I no issues always ready to serve. It is an investment, but if you’re looking for a high-quality product that consistently execute a high-quality crafted beverage then you found your machine. As far as keeping the machine clean, they sell super easy packets, and there are cleaning cycles already built in the machine to run super simple! The machine tells you when you should run your clean cycles and you can knock it out in 15 minutes or less. I had one slight error. Come up once the support team was great consistently reached back out to me as I somewhat failed at responding to emails. I was able to get the error code cleared out fairly quickly with no disruption in my coffee, what a save!!

if i could give TK more stars i would. We bought the TK01 a few years ago after trying many other machines and have loved it the 01. We had so much help from them setting up the machine and every request was met with their help. We decided to upgrade because we love the new modern model and look forward to using it. I have also bought many of their accessories and have loved them all...the aeris glasses are beautiful. And lastly, their customer service is the most helpful. It doesn't matter what request I make they accommodate me even if I think it's minor. Love this company and products.

I’ve had this product for 5+ years. I’m around 9,000 espresso shots and still going strong. It has to be one of the best super automatic espresso machines out there for the price. Anytime I’ve contacted support, you get answers immediately from someone very knowledgeable. I’ve literally told people they have provided the best customer service out of any product I’ve ever purchased.

I accidentally ordered 2units and was able to get swift response to help me straighten out the order. Janna was especially helpful to ensure I’m off to a great start with my new Terra Kaffe Demi. It looks great and easy to use. The user videos TK offers are super helpful, from initial set-up to editing drinks to understanding nuances such as putting unit to sleep or emptying drip tray. All very helpful.

Customer service is excellent! I had a little trouble with the descaling cycle on my Terra Kaffee Mini, so sent an email, and received detailed instructions on how to remedy the problem that morning. Followed the instructions and problem solved! The machine is beautiful, the coffee and espresso are excellent and the service over the top!

I have nothing negative to say about Terra Kaffe. The customer service is exceptional. They’re quick to respond, personable, and go above and beyond to make sure you get the support you need. The machine is incredible. Me and my partner are coffee snobs and the tk machine by far meets our standards. It’s pricey, but definitely worth the money!

This company is the best! I have purchased TK-01 and my brother got the Demi. Both are awesome for our lifestyle. Whenever I have questions, I can call or email, and they respond instantly with solutions. Always willing to go the extra mile to make sure I am satisfied. I will be a customer for life!

The Terra Kaffe Demi is a great compact coffee and espresso machine. It allows for the ability to make fresh drip coffee by the glass, my preferred, along with espresso and other drinks, the rest of my family’s preferred choice, in one simplistic machine. I had the opportunity to reach out to customer service regarding a question and request and I received a response and resolution within 24 hrs. Will definitely continue to use their products if this is the ongoing customer service experience.