Terra KaffeReviews of terrakaffe.com

We recently purchased the Demi espresso coffee maker after previously owning the TK-01, which served us very well over the years. The Demi has been a great upgrade for our lifestyle, it's more compact, saves valuable counter space, and still delivers an excellent cup of coffee. We've been really happy with the machine overall, and the customer service has been outstanding as well. It's refreshing to deal with a company that truly stands behind its products. Highly recommended!!

I love my Demi! Espresso tastes great. I had an issue with the brewer unit and contacted their support team and they shipped a replacement out quickly.

Great product and customer service! We love our TK02 machine - it gets used multiple times a day and runs great. Definitely saved us on our coffee shop bills. The machine is super easy to use, stays clean, and make a great custom cup of coffee. Our only wish is that the water tank came in a glass or stainless steel option as the plastic water tank always has a chemical smell to it…otherwise the machine would be 10/10

I have had bad experiences with both the TK01 and TK02. So fed up with this company. Here is timeline: 02/08/2022 – Got TK01 3/29/2023 – Problems, send in for repair 6/8/23 – Less than a month after received repaired machine back, it is not working again. They send me a refurbished machine. 5/22/24 – Refurbished machine stops working – smoke actually starts coming out of it. I am told to get rid of it (no longer under warranty). Customer service somehow convinces me to buy TK02 and says it will have fewer problems. 6/24/25 – Start having problems with TK02 where I keep getting error messages and constantly need to reset machine. I deal with it because I dread sending in for repair given experiences. 4/27/26 – Problems get worse and am unable to use machine. Customer service tells me they will send box so I can send machine in for repairs. 5/9/26 – Still waiting for them to ship box.

I bought my Terra Kaffe TK-02 at launch, and I have been very pleased with my machine. I was very surprised by how good their support team responds to any questions or problems I’ve had with my machine. Just recently my machine had a strange issue with the touch screen. My machine was 2 months past my warranty and TK said irregardless they’d fix it for free. Not only did TK fix my problem, they also paid for shipping to and from, and I had my machine back within a week! I cannot say how impressed I am with Terra Kaffe as a company and how they value their customer!

My Terra Kaffe machine has been incredible. Solid machine and solid customer service. I have reached out several times for a few things and they’ve been extremely responsive very quickly. Any issues I’ve had have been resolved promptly and professionally. Highly recommend.

I had such a great experience with customer support. They were thorough, fast, and so kind.

So far so good with the Terra Kaffe Demi. We have had our machine for just under three months and have been impressed by the flavor of the brews (mostly drip and Americano) and ease of use. Cleaning and other routine maintenance is pretty simple. When we had an issue affecting the flavor of the coffee, customer support responded the same day and helped us quickly sort it out. Time will tell how the machine holds up, but so far it's been a great addition to the kitchen.