Terra KaffeReviews of terrakaffe.com

I absolutely love my Demi! Being a coffee lover, I have tried more coffee machines than I care to admit and this is, by far, the best one I have owned. I did have a technical issue that required a replacement part, but the Terra Kaffe team took care of it right away. Great response and support! I also love their simple instructional videos and how incredibly easy the Demi makes it to brew a really great cup of coffee. Simple, intuitive and, most importantly, great coffee every time. Love my Demi and highly recommend it!

The machine is so sleek, but I wish it came with more info- what to set the dial to for what drink, how to customize shot options, how often to clean it, etc. besides that, I love the coffee offerings on the subscription and it makes a delicious cup.

We purchased the machine just a few weeks ago and on the first attempt it unfortunately started having some minor water leak. Even though this was over a holiday weekend, the customer service team was quick to provide troubleshooting options, and when that didn't fix it, they promptly provided us with a replacement, staying in contact throughout the process to ensure that the new machine was working to its full potential. Amazing product, stellar support team.

Love my coffee machine. Love this company. Customer service reps are beyond knowledgeable, responsive and professional. Truly the most kind people.

I had a few questions about my Demi (which I love - had the Spinn since Kickstarter) and Angel from TK replied right away, responded when I didn’t quite get the instructions, and then followed up unsolicited to make sure I had gotten everything working and understood - that is rare and to me, exceptional. My ticket didn’t just disappear when TK didn’t hear back, it prompted Angel from support to reach out… well done.

To Whom It May Concern, I must commend your team on reaching new heights in the art of customer disservice. The level of “assistance” I’ve received so far is, frankly, impressive for a California-based seller of equipment—impressive in the way a circus sideshow is impressive: loud, distracting, and somehow misunderstanding the basics of customer care. Let’s be real: I’m returning both products. They’re not meeting expectations, and the entire experience—from product performance to “customer service”—has been underwhelming in ways I wouldn’t previously have thought possible. The coffee machines, in particular, seem to have taken a personal dislike to functioning correctly, which is not what I paid for. Your team may be entirely convinced that leasing equipment is your forte, but the execution suggests there’s a significant disconnect between theory and practice. The communication style has been, to put it mildly, childish at times, which makes resolving this feel less like a business conversation and more like a test of patience. I’m requesting a prompt, clear resolution. Specifically: Confirm return instructions and any applicable fees, with a realistic timeline for processing. Outline the refund or exchange process and any contingencies I should expect. Provide a written explanation of the issues encountered and what steps you’ll take to prevent a recurrence for future customers. If there are standard remedies you’re prepared to offer (refund, replacement, waived fees, or a formal apology), please state them so I know what to expect—and so I don’t have to chase answers again. Important note for prospective customers: Reader beware—if you have the opportunity to read this, do yourself a favor and consider whether this company is the right choice for your needs before purchasing. Your experience may vary, but the pattern here suggests potential risks to service and support.

We are a Terra Kaffe family. We have had multiple brands but when we bought the TK-01, we were sold immediately on Terra Kaffe products. We are now proud owners of the new TK-02 (white) and love the quality and the espresso, cappuccino and Americano consistency is fantastic!

We are still learning to use all the functions of the Demi but so far we love it! I've never been an espresso lover, but now I look forward to my morning ritual of a double shot Americana w/ extra foam. Cannot wait to experiment w/ all the settings & possibilities!