TerminixReviews of terminix.com

I did not renew my contract but they visited my property without my permission. They then charged me for the visit. When I rang to challenge this they said that I had to cancel the contract. I wrote to them three months ago asking for an explanation but still have not had a response. We have had a contract for many years and have spent thousands of dollars with them. Their customer service is appalling and their treatment do not work.

Did not complete any of the items in my quote to remove a nocturnal animal from my attic. Did not install the one-way exit door. Did not place pheromone ball. Did not place flashing. Did not complete 5-8 day trapping service. Set a trap for 2 nights then never returned. On the first day, they sprayed a can of foam around my doorframe and an exterior water faucet (these were NOT entry points for the possum; it was entering through a large hole it made on my roof and that they quoted service for) instead of addressing the actual problem area. I called multiple times and finally gave up and canceled after 2 weeks with no service. The manager apologized and promised a full refund, but they never refunded my money, people I spoke to claimed to have no record of my being owed a refund, and I had to buy my own trap, trap the possum myself, and then pay another company to repair my roof that was already quoted & paid for to be repaired by Terminix but they never performed any work. Total scam. Pursuing legal action.

What a mistake I made choosing Terminix. After shelling out almost $700 for the initial termite inspection (I knew I had subterranean termites) and the installation of the inground termiticide dispensers, I agreed to pay $99 a month the first year and $29 a month for subsequent years. A few months after signing I had to update the expiration date of the card they had on file. The nightmare began shortly after. For several months they failed to charge my account because of a software glitch in the merger of their company with another. I got emails and snail mail which I immediately addressee. Much to my surprise they couldn't find me as a customer in the system. Unreturned phone calls, inept people and finally got someone who was able to locate my account, verified the card info but only billed one back month. Today I get another email asking me to call AGAIN to make two back payments. I am so done with this company.

Terminix is exactly what everyone has said. They make extravagant promises, claiming to protect your home while only offering lip service. They are so unprofessional, and they just want your money.DO NOT DO BUSINESS WITH THEM. They just want you to sign up and pay; then you will never hear from them. Managers profit from their actions. As they save more for the company to get their bonus, you, the customer, pay the price. They are the greatest con artists, so proceed with caution.

I retained Terminix for its Rodent Exclusion service. They bill annually for this service. In mid-November i discovered rodents in my home so I contacted them to address the problem. 5 or 6 hours of phone calls, 4 non-returned calls that were promised to be returned and 2 visits from service "professionals" who at the end of the day were not licensed to provide exclusion services, my problem still has not been addressed and I still have mice in my house.

4 months without getting a solution for my roaches and rodents infestation. Every single visit a different excuse. Don’t even bother to use them

I Cancelled my membership months ago and still got a bill and the customer service rep said they have no record of my cancellation and if I don’t pay I’ll be sent to collections. They must use water to spray because I still had the same issues as before they came TWICE . Then wanted someone to come out and look at noise in the attic the lady found a small amount of rodent feces and the lady said it was urgent to start treatment due to us having a baby and the price to add traps and add insulation would be 4,000$ and I had two weeks to agree before it got “ so bad and dangerous to the babies health” that the price would jump from 4k to 7k if not taken care of in 2 weeks. So I agreed out of anxiety but was able to think of very young through once she left and Texted the rep on her personal phone number she gave and once I said I want to cancel she never responded. Got a second and THIRD opinion and was told there was no rush and using regular bait would do the trick and it DID. Terminix must work off of commission using scare tactics trying to have us agree to a 4k job that I got done for 275$ from another highly reputable company. DO NOT USE TERMINIX. CROOKS.

3 times scheduling and nobody showed up. I called after it was confirmed and the telephonist asked Did you call Larry?? Even if they confirm someone has to call their technician otherwise he is not coming. And nobody told me I had to call Larry. And to continue - when I got the phone of Larry and tried to call nobody called me. Terrible service!