Daniele R.
Do yourself a favor and choose anyone but Terminix
This company is horrible, despite the fact that the individual customer service representatives are polite and professional. Unfortunately, the way Terminix operates makes it an extremely frustrating company to deal with. First, billing is a mess. If you call in, you are often offered a lower price than what appears on the invoice, which shows how inconsistent and inflated their pricing is. They constantly push autopay, additional services, or paying a full year upfront with “discounts” (for example, $200 off), which only highlights how much they overprice services to begin with. I do not want to prepay for services I haven’t yet received. Second, the constant calls and letters are excessive. I receive repeated calls trying to upsell more services, and I’ve received letters stating my account is overdue and headed to collections before I’ve even received the monthly invoice. This is stressful and completely unacceptable. The worst part, however, is how difficult they make it to cancel. I spent over 30 minutes on the phone just trying to terminate service, giving all my information, only to be told I had to be transferred again to another department. When you try to cancel, you are forced to listen to additional sales pitches and retention offers. It’s clear that customer service representatives are required to follow a scripted process before cancellation, which feels less like customer service and more like harassment of customers who are simply trying to end service. On top of that, Terminix uses bait station retrieval as another delay tactic, claiming cancellation cannot be finalized until an appointment is scheduled to remove equipment. This adds another layer of inconvenience and creates unnecessary delays, during which billing can continue. There are literally hundreds of pest control companies that do not operate this way. Do yourself a favor and choose anyone but Terminix.