TerminixReviews of terminix.com

This is the most incompetent company ever. I needed a one time visit, they gave me a price and said it included 2 visits. They charged me for the second visit. I disputed for a long time but finally paid twice since no one was willing to help. After I paid, I wrote a negative review about the experience I had. At that time, the manager agreed that it was their mistake and issued a refund for the second amount. After the refund they sent it to collections. Does that make sense? I called again and was told it would be escalated and resolved. It never did and I kept getting notices so I just ended up paying again, as I did not want my credit blemished over $168. I would never work with these incompetent scammers again.

I was misinformed when they presented what I would get and cost of my service. I talked to the company and was told my refund would be partly in the mail and the rest to my card. It has been a month and I haven't received anything. Dont know what treatment they gave me but it never worked. Stay away from terminex

I was very disappointed with the person I initially spoke to when I scheduled my appointment. I specially told him I DID NOT want a contract for service I want a one time service with no monthly fee I want to pay in full for a one time amount . He stated Terminix do not have a contract however an ‘agreement ‘ to pay a monthly amount is a BINDING CONTRACT so I was misled. It’s a blessing that I’m an intelligent woman that read the ‘fine’ print. Needless to say I cancelled the service !! Shame on you TERMINIX 😡

Client Account#: 15127835 Business Complaint – Service and Billing Practices I enrolled in a monthly pest control service with Terminix. Despite this, service was not provided automatically. I was repeatedly informed that a technician would only be dispatched if I called when pest activity was severe, which is inconsistent with a monthly service agreement. When service was requested, the technician appeared rushed and visibly frustrated, expressing annoyance that the visit had been scheduled. The quality of service was poor and did not meet reasonable expectations. After several months, my wife contacted Terminix to cancel the service. No further service visits occurred after October. However, in January, I received a $114 bill that had been sent to collections, despite no services being rendered during the intervening months. Upon contacting Terminix, I was informed that the cancellation was allegedly invalid because there were no internal notes documenting it. I was further told I was responsible for charges for months following the last service visit, even though no service was performed. Terminix stated that the local branch declined the dispute and demanded payment, offering no resolution. Customer service representatives were unprofessional and dismissive, particularly when discussing cancellation. It was evident that representatives were following a retention script designed to resist cancellations rather than resolve customer concerns. I am disputing the charges for services not provided and object to the account being sent to collections without proper verification. Terminix’s billing and cancellation practices appear misleading and unfair, placing the burden on the customer when internal documentation is incomplete.

This is by far the worst pest control company within Quebec. The poor service begins with their customer service in which you are treated horribly if you speak english. Following this the requirements for your issue are not properly passed on to the techs. We had a tech spray for roaches and bed bugs and left stains along the walls. The tech told us to take it up with his manager. When i called i was transfered and still never go a resolvement spanning accross 3 months. They provide poor service and its clear their techs are upset and hate their work. Customer service is poor/ inefficient and its a poorly managed company with clearly misguided views.

We recently ended our contract with Terminix. We were going to paint the exterior of our house and when walking around with the painter, we noticed some termite damage. The damage was on the second story soffit over a small tiled garage roof extension. I got up there and realized it was quite extensive after digging around a bit (see photos). I saw a live termite then called Terminex, a company that we had been with for a while. They told us that they can't do anything unless we have a video of a live termite. I tried digging around but was unable to get a video. It's difficult to dig around holding a camera on a tile roof. They said that they would send someone out. After he got here he said that he wasn't going to get on the roof and they would send another person out that can stand on the roof. The next person came out and stuck a ladder against the second story roof and tried to take pictures. What he was doing looked pretty useless. We called the company back and they said they couldn't do anything. Mind you, we had paid our contracts for years (probably thousands of dollars) and this was not the service we expected. We immediately canceled the contract. I treated the area myself and patched it before painting but was furious at this company. Stay away from them, they are useless when you need them. Just so you know, we didn't start out with this company and the original company (which was very good) had been bought out by Terminix.

Actually, they deserve 0. The inspection that Terminix was scheduled to do today WAS a NO-SHOW and NO COMMUNICATION!!!

Inspector came without appointment (again).