TenantCloudReviews of tenantcloud.com

Their customer service responds in a very timely manner which I appreciate greatly

TenantCloud is great! We started using TenantCloud about 3 years ago and have very few complaints, and anytime something goes wrong, their support team is very quick to respond and exceptional about updating us as the status of the fix evolves.

Customer service is lacking. I had a tenant pay on line. After they moved out, they told their credit card company that the charges were fraudulent. TenantCloud, took all of the rent out of my account without notice, then charged me $255 for dispute fees, and then did nothing. I provided a lease and text messages to prove that the tenant was paying for rent. The tenant had to log into their account to make the rent payments, but somehow, those payments were claimed as fraudulent. I'd like to quit the app, but they won't let me download my information, nor will they give me a discount.

I have been using TC to accept online payments from Renters for over a year. This month, my renters are being told that their Landlord (me) is not able to accept payments online. When I contacted TC to ask them what the problem is they said "We don't know. We have messaged Stripe to see what the problem is". I don't know what changed, or why, but the entire reason I use TC is so my renters can pay online and suddenly that doesn't work anymore and no one at TC cares.

This used to be a free service. Then they got rid of the free level and forced you into an expensive paid monthly plan. They will hold your data hostage and force you to pay to keep access. Want to cancel? They will delete all your data and your account. Horrible business practice. Avoid if you can.

I recently had an excellent experience with TenantCloud, and I want to especially commend Monica from the Help Desk for her stellar service. Although she wasn't initially 100% certain about the easiest resolution for my issue, she went the extra mile by consulting with her team lead. She promptly called me back with an update, confirming that her initial suggestion was indeed the best way forward. I truly appreciate Monica's dedication and willingness to ensure the most efficient solution to my concern. TenantCloud's outstanding support, exemplified by professionals like Monica, has solidified my trust in their services. Highly recommend!

I've been using this product for over 7 years. This application has been a life saver for managing my portfolio of rentals. (15+) The customer service is always top-notch and provides timely support for any issue or responses to any question. I've personally seen the enhancments they've made over the years. With each upgrade they continue to stay ahead of their competitors. I'm completely satisfied with this product

I have been using tenantcloud and my experience has been nothing short of excellent, they provides an incredibly user-friendly interface.The financial tracking and reporting tools are robust. I can easily monitor rent payments, expenses, and generate insightful reports.