Tempur-PedicReviews of tempurpedic.com

I’ve been a long-time supporter of Tempur-Pedic because of the quality of your products and your public commitment to responsible business practices, including your association with WWF. However, my recent experience with a Tempur-Pedic retailer has been disappointing. Despite several attempts to resolve an issue with my mattress through the retailer and through World Wide Furniture channels, I have not received a clear or fair resolution. As a customer who values both quality and integrity, I feel it’s important that Tempur-Pedic ensures accountability across its retail partners, particularly when customers are not properly informed of return or exchange policies at the time of purchase. I’m sharing this experience not to criticize, but to encourage transparency and stronger consumer protection. I truly hope Tempur-Pedic will review its partnerships and processes to ensure that customers like myself are treated fairly and that your sustainability and ethical commitments with World Wide Furniture are reflected in practice.

Absolutely insane that they will not accept a return of an unopened item under any circumstances.

I had a mattress exchanged for a softer mattress under the warranty period. Tempur-Pedic replaced it, but the replacement was stained. They have refused to take it back. They offered to replace the cover only, claiming that the stain does not affect the mattress's functionality or performance. But that was not the issue. I had paid for a brand-new mattress, and this one was not brand-new. I replied that Tempur-Pedic's offer was not acceptable to me. Their attitude basically has been for me to take it or leave it. I have had other communications with Tempur-Pedic, and they have not replied. I assume they don't intend to honor my request. In addition to the review on this highly respected website, I intend to write reviews on as many other relevant websites as possible. I will also file a complaint with the Better Business Bureau. And I will go further if I have to. In the end, it will cost them a lot more money than what they would have spent sending me a brand-new mattress, if, in the end, they don't send me one. Now, you might ask, "Why do you say this was not a brand-new mattress? It could be that it was stained in transit." Well, that is precisely what they claimed. However, it couldn't have been stained in transit, as it was covered by a plastic protective shield when delivered. They took a mattress that another customer had returned and sent it to me. They charged me for a brand-new mattress, but they sent me a recycled one.

spent over $7000 on a mattress within 12 months mattress started sagging deforming was denied a claim because it was not sagging enough waited a year filed. A claim company admitted mattress was sagging enough to replace however there were. Stains on mattress protector approximately the size of golf ball I sent pictures showing they did not penetrate. They still denied due to standing their warranty is nothing but smoke and and mirrors stay away from this company. Purple, however, seems to actually warrantee their products.

Beware! Customer support will not help you, no matter what. I bought the wrong pillow, never opened it, and they refuse to do anything for me. $100 down the drain. Do not buy

Developed permanent sagging as soon or as less expensive mattress and the warranty was not honored

I have been a customer of Temper-pedic for 30 years. My whole family has mattresses, pillows and sheet sets. A disabled family member ordered the luxe sheet set and the quality is terrible. Gone downhill dramatically. He did not realize they were non refundable. I called the help line and they refused to return the unopened sheets under any circumstances. Tempur-Pedic needs to take responsibility for the dramatic downturn in quality and refuses to do so. Do not buy under any circumstances. They’ve lost a customer (entire family) of 30 years instead of choosing to do the right thing. Zero stars.

The pillow was not what I was expecting and they offer no refunds or exchanges even if the item is still in the box. - AVOID.