Tempur-PedicReviews of tempurpedic.com

Do not waste your money. The mattresses are of poor quality. My wife and I hate both Tempur Pedic mattresses we tried. Bought a mattress new in September, 30 days later, exchanged it for poor quality with Mattress Firm, 3 months later, the wife and I are waking up with terrible back pain, rib pain and hip pain. Bought new from mattress firm in Roanoke Va. Mattress Firm won't refund our money since we had one exchange due to poor quality. Contacted Mattress Firm Corporate office and Tempur Pedic, they won't refund or exchange the mattress. So we're stuck paying over $3,000 for a mattress that we can't use. The middle of the mattress sinks in and Tempur Pedic claims it doesn't meet their "defective standards." This is our second attempt at a Tempur Pedic mattress. I do not recommend any of the mattresses. The warranty and the mattresses are a joke and a waste of money. You'd be better off buying a cheap mattress off of Amazon and saving a lot of money. I will definitely be taking my business to another mattress company and a mattress brand.

I ordered the Tempurpedic Cloud pillow on a Bogo and they are the cheapest non supporting pillows I have ever experienced. We owned and used the Cloud pillows for eight years and they were great pillows. It was time to replace so in ordering the same product you would expect the same quality. I was so disappointed as soon as I opened the box. We slept on them for two nights only to toss and turn and have stiff necks. In contacting the company they do no stand behind their product. No exchange or refund. Buyer beware!

Worst hoax of a company out there. The bed sucks and they will not take it back as they claim they will

I am extremely disappointed with the performance and warranty support of my Tempur-ProAdapt 12" Medium Hybrid Mattress Queen Prime, which I purchased on July 17, 2022, from MattressFirm along with a Tempur-Ergo Adjustable Base Queen. After a relatively short period, I started noticing that the left side of the mattress had developed uncomfortable lumps from the springs, and the memory foam had worn out, making it difficult to get a good night's sleep. Despite still being under warranty, Tempur-Pedic refused to cover the issue, citing stains on the mattress as the reason. However, these stains were on the removable and washable mattress cover, and had no relation to the underlying problem with the springs and foam. I believe this is a blatant attempt to avoid honoring their warranty, and it reflects poorly on the quality of their products. To think that I spent $3,349.00 on a mattress that has failed to deliver is infuriating. In contrast, my older Tempur-Pedic memory foam mattress, which is still paired with an adjustable bed frame, remains in much better condition, suggesting that the company's quality has indeed declined. As a result, I will not be purchasing another Tempur-Pedic product and will advise others to avoid the brand altogether.

I ordered a pillow and mistakenly ordered two. I spoke with Joe in customer service who was not helpful and seemed to be not well suited for the job. I have yet to remove the pillow from the box. Joe said that return policy on pillows was firm despite it still being in the packaging. Returns would only be accepted in damaged goods. So if the pillow is damaged they will accept it back? Hmmm. Not good customer service.

Worst costumer service ever! I bought two pillows from them that are the wrong size. They do not say upon purchase they are not able to be returned or exchanged. When I called to do an exchange they inform you then. Even when the products are unopened, still sealed in the plastic they made no effort to try and help. I have not every had such a poor customer service experience. I will not be buying from them ever again!! Which is sad, because I was a previous customer for over 20 years.

Tempur-pedic don’t ever buy one it’s supposed to have a warranty on it. They do not validate the warranty. They come out with this fake thing and they run it across it but they will not put any weight or lay down or anything. The bed is junk extremely horrible it’s only two years old When I lay in it, I get stuck in the indentation from my body. There’s literally an indentation that you roll into or can’t get out do yourself a favor don’t get the junk

This company used to be so good. Great products that have declined a great bit. They were good when they were the only memory foam available. They are expensive, terrible customer service, and horrible warranty policies. They charge you $250 to return the mattress and then tack on other miscellaneous changes that are not explained. Their pillow has always been my go-to, but due to return policies I decided not to get a new one as people described, after being a long term user, the materials have changed and it's just not the same pillow at all. Shame on them. I'm sure they reduced the quality to keep their profit margins high.