Tempur-PedicReviews of tempurpedic.com

Memory foam pillows had an off-gassing smell for days that caused an allergic reaction, swelled throat and difficulty breathing. Customer service refused to take a return or even an exchange in light of these health effects. Highly discourage anyone from shopping here, for anything. This company has an outdated return system. It's 2026--you can return anything, anywhere.

I have been extremely disappointed with Tempur-Pedic regarding their warranty process. My mattress sits on a metal frame with BC-quality plywood that does not splinter—not just a sheet of plywood—but my warranty claim was denied anyway. Customer support has been unhelpful, dismissive, and unwilling to escalate my case to someone who actually understands the situation. After multiple attempts to clarify the facts, I still have no resolution. For a premium brand that charges top dollar, this level of service is unacceptable. I strongly caution anyone considering a purchase: the warranty process is rigid, opaque, and frustrating if anything goes wrong.

TERRIBLE!! I've had my Adapt-Pro mattress under 8yrs. There's clear sagging in the middle and is so uncomfortable to sleep in. My partner and I both roll into the middle. I tried calling and there's no way to verbally communicate with the warranty dept. Ive filled a warranty claim through the online forms, submitted all my photos, get an email saying I need more photos to verify, they literally just copy and paste paragraphs for you to figure out what was wrong with your photos. I've stripped my bed and remade it idk how many times now bc they keep finding something wrong with my photos even though it's clear there's sagging, it's as clean looking as if I just bought it from the store. The most recent email issue about my photos was I need to shut my curtains... "Natural light and lamps can create glares on the mattress" it's MN snowy winter here, there's not much light coming in from outdoors anyways. It's almost as if they do any and everything they can to deny your claim. I responded back with questions to confirm what I needed to do to ensure I finally got the photo they were looking for and I get an email back saying sorry my claim doesn't meet their standards and closed my warranty out. Are you kidding me! They can't even have a conversation to clarify what they're looking for. If I'm paying $2500 I'd hope my mattress would last the 10yrs that they claim it to! It makes me want to never suggest this company to anyone and if someone's thinking of buying one I'm going to tell them to choose a different company!! Definitely not worth the money you invest in them!!

Bought 2 very expensive directly from Tempur-Pedic thinking that the quality would be good along with service. The pillows arrived to my boss while they were away traveling. When they opened the pillow - 1 pillow had an obvious yellow stain on it. I contacted them and they will not replace the pillow. Very disappointed.

They do not return pillows, I purchased two pillows I opened one box and I didn't like the pillow so I contacted the company and they refused to return both the opened and unopened box. They don't state at checkout that pillows are nonrefundable. DO NOT SUPPORT THIS COMPANY.

Buyer Beware. I’m a disabled U.S. Marine Corps veteran who bought a “premium” mattress from Tempur-Pedic because I have serious back and hip injuries and need proper support to sleep. The mattress developed a small hole that kept getting worse until the internal structure started pushing through. Now the support digs into my back when I sleep. I filed a warranty claim expecting a company that charges thousands for a mattress to stand behind it. They denied it. Their response? A generic template blaming “improper use,” stains, burns, storage issues — none of which applied. No real investigation. Just deny and move on. So here’s the reality: Expensive mattress. Structural failure. Warranty that doesn’t stand behind the product. As a disabled Marine connected with the Wounded Warrior community, I can tell you this: Tempur-Pedic just lost a customer for life. I’m filing a complaint with the Better Business Bureau and I’ll be sharing this experience everywhere I can so other consumers — especially veterans — know what they’re dealing with. If you’re considering Tempur-Pedic, just understand: when the mattress fails, their warranty might fail you too.

Very poor return policy on items that are not mattresses. Buy off amazon if you must.

Purchased a Tempur-pedic mattress approximately five years ago. We also purchased the adjustable bedframe. There is a spot where the bedframe adjust up, that bends in the mattress. Somehow the foam became weak and ripped. You can see the coils under the foam. I was not told that using an adjustable bed frame would reduce the life of the mattress. I spent way too much money $6000 on this bed for it to only had last five years and not to be covered under warranty!!! I even called the store where we purchased it at and asked them if there was anything that they could help me appeal the denial. The employee laughed and said nope, you need to take it up with the manufacturer. How do they know that you didn’t rip it on purpose? I was like if you Google this issue, there are many, many, many complaints about this occurring! My advice is to stay away from this brand!!