Tempur-PedicReviews of tempurpedic.com

They will claim your issue falls outside of warranty "policies". They hid behind their "polices" which are all written in a way that favors them and screws you

Long time loyal Customer. Just experienced horrible Customer Service for a high priced product. Thought I was ordering a large pillow and got what appears to be a medium. After multiple emails (that bordered on harassments) I was told I could send it back for an $18,00 charge. This was after 4 days of answering questions with most of them being repetitive. I have been a loyal customer for years and currently have 5 pillows. No more loyalty from me.

We purchased a Tempur-Pedic mattress and adjustable base together, expecting a premium product & long-term durability. Instead, we experienced repeated mattress failure. From the beginning, we consistently raised concerns that the adjustable base may be contributing to the issue, as the problem repeatedly appeared along the same fold/pivot point used by the base. We were repeatedly told that the base could not be the cause, as the mattress and base were designed to work together. The mattress was replaced twice under warranty, but the underlying issue continued. We even upgraded the mattress on the 2nd replacement to a hybrid model that they assured us would hold up to the adjustable base even better. After being informed that no further replacements would be provided, we prepared to dispose of the mattress. During that process, we confirmed—clearly and definitively—that the internal breakdown aligned exactly with the base’s pivot point, validating what we had suspected and communicated all along. We provided detailed photos and video documentation of the failure. Despite this, Tempur-Pedic refused to evaluate the claim—even though: The defect occurred during normal use The issue was repeatedly reported prior to this The evidence directly supports a structural failure tied to their own base system They also declined inspection or pickup. After requesting escalation, communication stopped altogether. This experience involved years of disrupted sleep, worsening back discomfort, and the burden of storing a failed product while attempting to work through their warranty process. For a company positioned as a premium brand, the refusal to stand behind a product—despite clear and consistent evidence—is extremely disappointing. Buyers should be aware. I would strongly encourage potential customers to carefully consider this before purchasing a Tempur-Pedic mattress or a Tempur-Pedic adjustable base.

Malignant customer service. Everyone has a different answer despite confirming protocol with more than one representative. Specifically I spoke with Glenda that told me good customer service is telling their representatives to do better next time (instead of taking the return). Ticket #2463628 This is why every other mattress manufacturer is now winning.

We purchased our Tempur-Pedic mattress less than two years ago, spending around $4,000 expecting high quality and long-lasting comfort. Unfortunately, our experience has been very disappointing. Both my husband and I started experiencing consistent back pain after sleeping on it. While there are no visible indentations on the mattress, it clearly feels like something has changed internally — it no longer provides proper support and feels uneven or “off” when we lie down. We submitted a warranty claim, but it was not approved, which was very frustrating given the price and expectations of the brand. Even though the surface may not show obvious signs of wear, the comfort and support have clearly deteriorated for us. Overall, for the price paid and the reputation of the brand, we expected much better durability and customer support. Sadly, we would not purchase this mattress again or recommend it based on our experience.

This company has overpriced products and they don't stand behind their Warranty. They tried to charge a shipping price higher than what the actual product costs that they need to replace. I spoke with Brooklyn K of Customer Service who could not even do anything.

We ordered a mattress on the Tempur-Pedic official website. First of all, they did not send me any shipping information within the said window and when I followed up, they claimed there was a "slight technical issue" that caused the delay. Shouldn't they have notified the customers of this delay, instead of waiting till they follow up? The customer service was very surly and not apologetic at all. Secondly, when we received the mattress we noticed that it's not the same as the Adapt Medium mattress we currently have, although it's labeled and sold as such. It's much firmer and thinner than our current Adapt Medium, so firm that I doubt it's memory foam. When I reached out to the customer service for an exchange or return, they said they will charge me $175 for shipping. They boast about their 90 day satisfaction guarantee, but this shipping charge is not communicated in their terms and conditions (only "minus the return shipping fee", no exact amount listed). This feels like bait and switch and although I love Tempur-pedic's products, I am so disappointed in their customer service and will never want to deal with them again.

The mattress loses support within 6 months to a year and will progressively get worse and will cause lower back pain when you've never had any back pain before. There warranty is a sham since its virtually impossible to meet there criteria.