Chelsea
Incorrect order poor customer service
My story was like this. I ordered buy one get one free bundle of pillows on 15/4/2019, in total four of them via phone cuz I live in HK and ask them to ship to hotel I ll be staying in Los Angeles. However, I saw the repeated transactions through my credit card, so I called and asked my bank company and realised that they used my credit card on the 25th and 26th of April. I I’m medially called temper pedics, They said they Incorrectly repeated the orders and ask me to return the pillows in order to get a refund, and they would take care of the UPS stickers. I went to the hotel to pick up the pillows,Eight of them in total, and four of them really incorrect type of pillow I’ve ordered. I called them up again probably 5 to 6 times already to different customer representative, in on every single phone call I realised the previous representative did something wrong, They got my email address wrong they claimed, (Previously I received the emails) so that I never received the UPS sticker, not even until two hours before my departure from Los Angeles. On the last phone call before I leave Los Angeles, the representative told me will Be too expensive for them to get the pillows back without the UPS sticker, And ask me to keep the pillows. I refused because I only got one suitcase and I tried to provide all the methods to put things right. Not surprisingly after arrived back in Hong Kong, they denied of what they have previously said. In conclusion, I do not think this company is honest in the advice they have provided to the vast amounts. And they have been very slow investigating my keys. It is them who plays the wrong order, who is shipped extra pillows and cause inconvenience to the customer us, but it is the customer who Need to be proactive to fix the situation, and of course right now I do not get their refund. I am worried that they willsteal my credit card data and order more pillows.