Tempur-PedicReviews of tempurpedic.com

I am now 5 hours plus on hold to customer service. I also emailed but that didn't work either.

Just wow: they have a 90 day sleep trial. I called to return it 60 days in because it sinks and off gasses chemicals. They said someone will come pick it up in two weeks. After 4 weeks, still no one came. So far I’ve called 8 times. They even told me to call the delivery company myself and gave me a return number to provide. The delivery company said they never ordered the return and they don’t have a record of that number. I called again and they “escalated” it to a manager via email who also, gave me the run around and wouldn’t call me or answer my calls. I even tried to put Tempur and the delivery company on email together to clear it up, but Tempur wouldn’t reply to the delivery company or me after that. I’m at a loss for what to do here. This can’t be legal. I’m looking into legal remedies.

Ordered pillows on 12/6 and no updates for shipping. Unfortunate as these were intended to be Christmas gifts this year, and as the days pass I am less confident that I'll be receiving them on time. Attempted chatting and calling, but with no success. The only contact I was able to make was sending a DM through their Facebook page in which they only confirmed they had my order (duh, you took my money already) and that due to high volume sales for the holidays things are behind. Doesn't help me - now to frantically search for a new gift as a Plan B because they are not able to communicate to their customers about what they're doing to rectify this. Definitely not going to purchase from them again in the future.

Really glad I found this. I ordered a topper 17 days ago; called once after a week - one of the oddest experiences I have ever had, all to eventually tell me that I needed to be patient due to high sales for the holiday. And - STILL no topper. No shipping date. No contact. I am attempting to cancel by email

We've been telling everyone over the past 14 years, how great our Tempur-Pedic Deluxe Twin XL Mattress (king Split) Bed system is. Wow talk about a 180 degree change from that to the company we're talking with now. We had great customer support when asking for help and obtaining replacement components COD. We noticed about a year ago that the Mattresses started sagging in the middle, and with back surgery the sagging has gotten to the point of being very uncomfortable. Talking with various dealers we went back to Mattress Firm the company, who we bought purchased the the bed system from. They suggested that we call Tempur-Pedic since the Mattresses are still under the 20 year warranty. We took the Mattress cover off laid a broom handle, one inch thick, across the Mattress as outlined in their instructions. Stood a yard stick up on end and placed it in the center of the Mattress showing the 7/8" gap between the Broom Handle and the bottom of the Broom Handle. Took photos of all the Mattress and Bed Frame tags, also the purchase invoice. We've spoke to their customer service Center twice and the people is aggressive and not very nice to work with, talking over you and basically could care less if they help you or not. Totally unexpected from a company that we've been raving fans for years about. The Photos and information was sent in a PDF file, the claims department (which you can't speak to) has rejected the claim stating all the photos aren't attached, speaking with the Customer Service Representative he apologized stating that he had scrolled down in the PDF file. OK, he resubmitted the claim and again we have been rejected. The guy actually had the nerve to tall us it looks like some one is pushing the yard stick down. He wants us to take everything apart again and use a quarter instead of the yard stick. WHAT in their instructions it outlines a quarter or a ruler. Also, even though they can see the Broom laying across the Mattress from side to side, that we may be picking the broom up or pressing it down to throw the measurement off. I can't believe they're accusing us of Fraud, really again we were going to purchase new Mattress at full price their representative is the one who suggested contacting them. We don't cheat people or companies, out of anything, but we also want to be treated with the same respect. I'm a Regional Service Manager for a Major Company and I can assure you this is not how you build a company or keep your loyal customers. It is a way for a company to not stand behind their Product Label, and for a company to save pennies while losing their loyal customers. I'd be more than happy to discuss this matter but I was told the CEO only reads hand written letters WHAT

Waiting for pillows - ordered on 11/30. received an email saying pillows were shipped on 12/1. Checked the tracking info every day for 9 days and nothing has been shipped ( I've called 2 times. Waited on hold over 20 minutes each time only to have a rep say that they don't know when it will be shipped and they don't know where the package is. Just that it is waiting to be shipped. The last person I spoke to gave me a tutorial on holiday packages and delays.

Purchased 2 toppers on November 21st and it still hasn't shipped. No updates at all from Tempur pedic. They state it's ready to ship but never ships. Their customer service is useless and their shipping department is apparently closed or does so much business they don't care if people get their product in a timely manner. Horrid experience and will never order directly from them again!!!

I made my purchase on Nov. 28th and my order is still pending after 9 days. I wouldn't order from this website unless you like waiting long periods before receiving your order. I am sure that it will take two more weeks for delivery after they finalize my order. I do not recommend shopping from this website.