Tempur-PedicReviews of tempurpedic.com

Horrible, horrible customer service. We received a damaged topper and then a second damaged one. When they told us there were no returns on toppers, we decided to upgrade to their cool topper and were overcharged a total of $700! Since January '21, we have waited on the phone for countless hours, get bounced back and forth to different people and departments. You cannot reach the same person ever and you can't contact by email. It's now the end of May and we've yet to receive our full refund! Beware

I will never purchase anything from Tempur-pedic or would recommend them to others. I’ve never experienced poor customer service from a company that is supposed to care for your comfort. Their rigid ‘zero waste’ policy and lack of concern for their customers is appalling. I recently bought two of the same type of pillow (thinking I would like it so much). However, I ended up not using the 2nd pillow (unboxed/unused) with the hope of having it returned or replaced with something more comfortable. Well, my mistake! They were not accommodating, bounced me around and the last person I spoke to was very cold and could care less about my concerns. These pillows are very pricey.. and I hope this company changes their rigid guidelines (esp for items that were never opened/used!) or could at least work on improving their customer service. Honestly, this company is all about taking your money. I’m out!

Terrible company, we cancelled our order going on two months and have yet to receive our refund. They keep telling us it has been processed and the money refunded which is a total lie. We have sought legal action on Tempurpedic. Worst company ever.

Ordered a Tempurpedic mattress topper on the website never received a shipping confirmation email so I had no tracking info and no idea the damn thing was coming .UPS left it outside my door 3 days later while I'm at work and of course it got stolen.They are supposedly gonna replace it and made another order but from what I'm seeing from these reviews I'll believe it when I see it.What company doesn't send the customer a shipping confirmation???

The absolute worst service! Firstly I had to call 4 times each time waiting over an hour to speak to someone. It took weeks to resolve the problem. I paid for a service call for them to tell me I needed a new remote and they would order it. Days later I get a call telling me I need to call their service dept to order the remote. This is the worst company customer service I have ever experiences would never purchase from Tempur-Pedic again!!

90 minutes waits each call and couldn't get anyone on the phone the first 2 times. The 3rd time, they couldn't solve my problem because computer system was down! They never called back as promised. Tried online service but received very confusing email response and still hasn't resolved my problem. Do not buy from this company if you think ever need service!!!

It took them 3 weeks to process my warranty application. I've called them multiple times, waited for a callback for anywhere from 2-6 hours, and then given the runaround when providing them with all the information requested each time. They told me a manager would call me back, which never happened. Each time I call them I spoke to a different person who had little knowledge of my previous correspondence. Reps are corteous but seem to be purposefully not helpful and purposefully delay you from redeeming your warranty.

Customer service never, ever, ever answers the phone. I tried contacting through the website and got an email back directing to the phone number that they never answer. I'm 54 years old and this company has the worst customer service of any business I have ever dealt with in my entire life. They make my cable company look good.