Tempur-PedicReviews of tempurpedic.com

I made an order for a mattress, pillows, and a 5" foundation on July 7th. July 8th I called them to request a change in the order to a 2" foundation. They charged me $175 to make that change. The delivery date was set for Saturday, August 10th. The delivery people showed up with the mattress and pillows but they only had the options of a 5" or a 9" foundation on the truck, neither of which were what I needed or paid for to exchange in the order so they were not taken off of the truck and the delivery guys made note of that for me. It was not their fault. So then I had to call and contact customer service again to request that they please deliver the correct 2" foundation that failed to be delivered. I also requested that they refund me the $175 they charged me since the exchange was apparently not made. I have waited 3 months for this foundation only to have them tell me that I have to receive it on a Wednesday or a Friday, no other option and would not accommodate me to deliver on Saturday again. I am a single mom that works full time and can not afford to take a day off work to fix this delivery issue that is Tempur-Pedic's fault. I tried to email several times to no avail so I used a rare 15 minute break at work to call customer service and asked to speak to a supervisor. The lady on the phone claimed that she was a supervisor and that there was nothing they could do for me. My only choice was to lose income in order to get my foundation. So, I told her to refund me the money and I will never use Tempur-Pedic again. What a horrible disgrace of "customer service." I have been without a foundation and waiting all of this time for y'all to remedy your mistake and you refused to do it. She dared to put the blame on me for making the original order for a 5". Very rude and rigid and wrong.

I have had my Tempur-Pedic Pro Adapt Soft mattress for nearly 2 years. This is the worst mattress I have ever owned! I am 6ft tall 200lbs and the mattress is sagging on both sides! My dad bought this mattress and the overpriced frame for me because I had a spinal injury and struggle to get comfortable and deal with chronic pain. Tempur-Pedic has the most hateful customer service! I cannot believe there are NO honest reviews regarding Tempur-Pedic online near their purchase website! This is the 2nd time JD Power highly recommended a company that was literally HORRIBLE! Spend your $$$ elsewhere--Tempur-Pedic products are garbage and their customer service is garbage!

This is by far the worst pillow I have ever experienced. Not only is it very, very small, but It will hurt you worse than you were already hurting. If the pillow wasn't bad enough, the customer service is an absolute joke. They don't care if they are selling you a subpar product (in fact, they know they are) and they WILL NOT help you with a return or a replacement. This company and its products are a joke!

Company stole hundreds of dollars from me. Stay away!! Bought a mattress but ended up having to exchange it and went from a split king to a regular king. Problem was the bedding I purchased. The bedding for the split king is different from the regular king. Despite never even opening up the box, the company won’t return, exchange, or even offer a discount on getting bedding in the right size. Horrible customer service. The box was never even opened! They only care about getting your money and don’t care at all about their customers. I spent $12k on a tempur pedic mattress and won’t so much as give a discount to help fix the problem

Pillows are nonrefundable or returnable. Deceptive 90 day guaranteed policy. It's in their fine print....

First of all they get a 1 rating only due to no o zero is available. We purchased two Adapt 2.0 HYBRD beds, they were not fit to sleep on, so they were returned two months ago, so far the credit for these units has never been received, numerous calls have been made only to hear the credit is in process, never,never will I ever purchase from this company direct, if you have to use this brand (Temperuseless) purchase from a reliable reseller like COSTCO or whomever who will stand behind the purchase. Worse company ever to purchase any product from bar none!

We need to start a class action lawsuit against them. They are the worst company ever. I spent $5k on an Adapt mattress and its sagging quite a bit. The store said it had a 10 year warranty so I contacted Tempurpedic. They refused the warranty claim as I dont have a Tempurpedic base. A normal foundation is what I am using and they said they wont honor the warranty as I didnt spend thousands of dollars on their base. Also their customer service is horrible, I even emailed the Corp team and they are as nasty as the 1800 customer service. Buy any other mattress but a Tempurpedic.

Pillow arrived open with the inner everywhere. I was told to put it back in as the product was still serviceable. Terrible experience, how are they not bankrupt? Customer service is less than helpful - you can almost hear the ‘snark’ in their emails. Someone needs to hold them accountable for this fraud.