Tempur-PedicReviews of tempurpedic.com

I have never experienced a company or executives try so hard and make up rules so they don’t have to lift a finger. I purchased the ergo pro smart base a little over a year ago and the motors started failing. Regular customer service was no help so I found a few email addresses for executives with the company. What an even worse experience. Rather then just do his job and stand behind the products an “executive “ Marty has made every excuse to not lift a finger and be lazy. Stay away from this company, very expensive lesson learned.

Tempur pedic sleep tracker poor performance. Sleep tracker processor failed to give true readings on sleep and malfunction frequently. Custoner service is of no help...they want me to solve problem when I exhausted all options. I need a technician but they refused to send one , even though I bought sleep tracker bed about 2 years ago. I cannot reset the processor that comes with bed and representatives are of little help. I paid $7000 for this poor product. Shame on tempur pedic...advertising is hyped. Give customers some real help and service to solve the multitude of proble.s with processor. I'm never buying any tempur pedic product again.

MOLD !!!! I bough temper pedic pro adept Mattress less than 3 years ago for 4300$, and I shortly after I got hand legs and eels and I assume it’s connected to new house because I moved to wooden area I thought maybe it’s threes allergy but lately after my husband got exact the same .. since day, one, my mattress had waterproof protective mattress cover, and God knows why I decided to check inside in the product one day . I took off protector and 3 original layers on mattress and saw mold … I contacted customer support. They was very ignorant saying it’s my fault because I did a new proper exploitation. I’m not sure what is proper exploitation for the mattresses at this point ,because I had the water resistant mattress covered since day 1 and my house is brick with central AC unit no mold anywhere in my house. after I stated to dog I could multiple cases like that and million complains about back pain and other small things like broken zipper that they won’t even exchange. Looks like this company just a Scam. If you fall into their scam I would recommend to contact FTC and BBB.

I can honestly say the pro-adapt is the worst mattress I’ve ever slept on and I spent $4100 on it. Sags on both sides, hubs has back and neck problems due to it and I have tendinitis in both shoulders. Worst night sleep ever- wake up with both hands asleep. Upper arms in so much pain I can’t even reach to pull the sheets over me without excruciating pain. They don’t honor the warranty unless you have 3/4 of an inch sag or more. Don’t buy!

Beware buyers of Tempur Pedic mattresses. I bought top of the line. After a few years, the mattress started deteriorating. It is literally falling apart. The warranty claim process is BS. Jump through a ton of stupid hoops. Then they denied the claim saying the mattress issues were my fault for not having a cover on top of the mattress. I literally supplied pictures of the mattress with the cover in perfect shape (no tears, rips, stains, etc.). This company does not stand behind its products, and its products are subpar quality. If you want to avoid a mistake on a huge purchase, buy another brand.

Expensive mistake! I purchased the top of the line king model and within a year it was bowing on my side. When I called the company, they told me to do some irrelevant test with a broomstick. They denied anything was wrong and never got back to me after several attempts on my end to rectify. The store I purchased the mattress at was no help at all and pointed me back to the manufacturer. I even had my attorney write them and again, there was no answer.

I ordered a mattress directly from the Tempur Pedic website on Black Friday. The mattress was discounted roughly 30%. After receiving the mattress and sleeping on it for 4 nights I decided it was too hard and I wanted to exchange for the softer version. I was told by Tempur Pedic that the mattress was on final sale and can’t be returned or exchanged. I did not see this message anywhere when purchasing. I only knew it was a Black Friday deal. I’m willing to pay any exchange fee or difference in cost for l a new mattress. I told temper pedic I will pay any fees to get the mattress that we want. They said no and are not willing to work with me. It is a $3,900 mattress that I can’t sleep on. Please help make this right.

I will post this review on every Temperpedic review site and file a lawsuit against this company ! Purchased a mattress and bed frame 1/1/22 less than 3 years and both sides of the beds sagging , sent pictures and because the mattress has a stain they void warranty when that has nothing to do with the default . Just met with my lawyer to file a lawsuits for dishonest business practices .