TelnyxReviews of telnyx.com

I went with Telnyx because they're marginally cheaper than twilio, but I regret that decision. - They basically harassed me for a while, including 2am phone calls even after I asked them to stop phoning me. I assume the 2am call was because they don't understand timezones. - The web portal is mostly fine, but basic things like seeing a list of recent calls need you to download a report. - The documentation is poor. It's hard to fine things and even then it's incomplete. - I've had to contact support for basic things like payment receipts. - I have a SIM card which basically doesn't work. Support have sent me links to the documentation which says useless things such as "leave settings unchanged" (maybe document what the settings should be?!) but have since stopped replying to me.

This is a revised review for Telnyx after speaking to Mark Morse, Head of Customer Success at Telnyx. As per my discussions with Mark, a number of issues were highlighted and brought to light, which were taken on board and are being addressed and implemented by Telnyx. Telnyx have agreed to provide additional customer service training to their support staff, ensuring every customer receives the best of breed customer service Telnyx can provide, regardless to how big or small the matter may be. I would give Telnyx & Mark a 10* review for not hiding behind emails or chat clients. Mark went above and beyond the call of duty and arranged a Zoom call which helped resolve all the issues. I will be working with this company for many years and will definitely recommend Telnyx as they have surpassed any customer care standards. These are the customer care standards every company in the world must implement. Well done Mark and thank you! Amer (CEO)

The team is always very helpful

Hi, I am happy with your services whatever I am consuming so far but there are things as below I would like to express. These reviews and time spent in writing reviews is with a hope that you will consider some actions for which I have already expressed good few times in past.  1). I do not have a technical background and a lot of time I was in extreme need to have your remote support but I got only one time. I do appreciate that remote support wholeheartedly. Lot of times I thought about small things, huge amounts of time spent to find solutions but many times I had no success.   2). I am also looking for voice message services from your end but I had to contact many other companies which were expensive options. Going forward, hope to have voice message services from you. 3).I am also looking for your text message services but due to the lack of technical know-how it is still sitting aside to do things. 4). My every recharge needs the description of call cost details which are easy enough to do analysis billing needs. For example recently I have done it for 25 USD. As soon as my credit is exhausted I would like to have call cost details like date, duration. country and cost as primary details. Thanks.

Telnyx has been incredibly helpful throughout the entire process of setting up the system. Professional support and great service. 5 Stars.

The support representatives at Telnyx are very knowledgeable, helpful, and polite. They have always treated me with kindness and respect, even when working through problems that may be my own fault. I have decided to give Telnyx my business because I can count on them to resolve any difficulties in speedy fashion, and yet with accuracy -- every time.

Was having outbound SMS issues with a few of our customers numbers. Messaged into Telnyx support and had a resolution within an hour. Very responsive.

Telnyx is becoming our provider of choice for SMS numbers; we have used Plivo and Twilio as well but Telnyx is winning us over. They have great search tools and their rates are good. Support generally answers within a short amount of time. We are looking forward to their MMS services for TFNs.