TelnyxReviews of telnyx.com

Response from TelnyxFeb 9, 2023

Hi Nanjay, My name is Mark Morse with the Customer Success team at Telnyx. Thank you for reaching out to report this occurrence. I would recommend utilizing our abuse reporting that connects directly to our fraud team so we can dive into the call example and stop this behavior indefinitely on the platform. https://telnyx.com/report-abuse Telnyx is a self-service platform where users can sign up, create an account and start sending/receiving calls. This behavior described in your review was conducted by one of our users and we are here to help pinpoint that user and ensure you are not called by them again and stop this behavior once and for all. I would like to work with you directly on this matter and stop it, but Trustpilot, unfortunately, does not give me access to your contact information. If you could email me at [email protected] I would like to start the conversation to get this resolved. Looking forward to getting this resolved with you.

Response from TelnyxJan 6, 2023

Hi Erik, Thank you for reaching out and for your honest feedback. Regarding your specific feedback on number availability, I will ensure to share this feedback with our numbering team as this is not a typical experience when using this feature. For now, I would suggest reaching out to [email protected] when you search for a toll-free number that is not readily available for purchase. This will ensure our support team can work with our numbering team internally to see if it is possible to obtain your requested numbers. If you ever have any specific questions or concerns, feel free to reach out to me directly via email at [email protected] and I would be happy to assist as well. We look forward to continuing our partnership in 2023!

Response from TelnyxOct 31, 2022

Hi Vicki, We apologize for the experience you are having from one of our end-users calling you on the platform. Can you email me directly at [email protected] with these calls so we can identify the end user causing this and take the necessary action to stop this behavior? Looking forward to hearing from you.

Response from TelnyxSep 26, 2022

Hi Kenny, Im sorry to hear you are having a negative experience from one of our users calling you and we are hoping to get to the bottom of this as soon as possible. We always suggest submitting an abuse report which will relay your specific incident to our fraud team: https://telnyx.com/report-abuse I am also happy to personally look into this as well. Please email me ([email protected]) with the most recent call examples in the format below: To number: From number: Timestamp: This will ensure that we are able to identify the offender is identified and ensure these practices are stopped once and for all. We are here to help remove this behavior from our platform and we look forward to working with you to make this stop. Regards,

Response from TelnyxJul 21, 2022

Hi David, Im sorry to hear you are having a negative experience from one of our users calling you and we are hoping to get to the bottom of this as soon as possible. We always suggest submitting an abuse report which will relay your specific incident to our fraud team: https://telnyx.com/report-abuse I am also happy to personally look into this as well. Please email me ([email protected]) with the most recent call examples in the format below: To number: From number: Timestamp: This will ensure that we are able to identify the offender is identified and ensure these practices are stopped once and for all. We are here to help remove this behavior from our platform and we look forward to working with you to make this stop. Regards,

Response from TelnyxDec 13, 2021

Hi Alejando, My name is Mark Morse on the Customer Success team here at Telnyx. To provide more context regarding your account getting blocked, it was blocked for direct violation of our AUP for using inbound messaging for OTP. This is not a use case we allow on our platform due to the high volume of fraud that occurs in the industry with this type of use case. Regarding your refund request, immediately after suspending your account, we issued a $1.87 credit back to your payment method on file to ensure the money you put on your Telnyx account was given back to you. Feel free to reach out to me directly ([email protected]) if you have any further questions or concerns regarding your refund.