TelnyxReviews of telnyx.com

I only had issues with the support. 1. I have bought a french phone number which didn't work on their side. It wasn't connected. 2. Impossible to validate the order requirement of the phone number. My phone invoice is always rejected without any feedback. And when you contact the support, you will reach an AI agent that is useless. EDIT: When you are not satisfied and you post about it, they are more reactive. That's why I improve the rate from 1 to 3.

I bought credits and bought local Lithuanian number, completed multiple verification steps, multiple tiers, and submitted extra documents for that phone number and it under review from July 13, today is July 27, I wrote to their chat bot, 0 response, estimated review time is up to 72hours. Looks like a scam company that just stole money and don't reply and communicate ---- EDIT: After the review things got instantly sorted, still 3 stars for the reason that things only moved in the right direction when review was submitted on trust pilot

I chose Telnyx for their voice infrastructure while building an AI-powered phone system. From a technical standpoint, the platform itself seems strong, which makes this experience even more frustrating. The real problem is the customer support and onboarding process. KYC verification took over a week, mainly because of extremely slow response times. You spend a lot of time waiting just to get a reply from someone who can actually move things forward. What makes it worse is that the delays don’t stop there. After finally getting my account verified, I still cannot use the phone number I already purchased. I now have to wait another 72 hours for additional verification. So even after more than a week of delays, I’m still blocked from actually using the service. This kind of fragmented and slow process is unacceptable, especially for a company that targets developers and businesses that need to move fast. It completely stalled my project and delayed my go-to-market. At this point, it doesn’t matter how good the infrastructure is if you can’t actually access it. The lack of responsive support and the endless verification steps make Telnyx very difficult to rely on.

I like they offer phone numbers. of my country. I do not like ii is hard to buy a phone number.

Weeks have passed and still try to source a number...

While getting an account created is somewhat difficult for someone who has no knowledge of coding. I do find that the rates are very low compared to other companies for sending appointment reminders. Chatting with a representative is quick and easy but speaking to someone on the phone is a little more difficult. They would rather you use the chat system.

Do not expect to receive any technical support, this company only has chat handlers who can send you links to documents and after being sent the wrong links and not really knowing what to do as you receive conflicting information. If you are really technical or in the industry I believe this company offers a good solution. But if you don't know what your doing and the non existent technical support. It may be worth you looking at another company which can assist you with the setup. Thanks for your swift reply I have replied to your support team as they have now sent me a document to set up my phone which now conflicts with what your support team advised me two weeks ago. I am now waiting on a reply to see if I can have somebody who knows and can confirm how to set it up as your team advised that you have to rely on your documents only. But the issue is which documents are correct to follow. Just an update its now the 21st of September made some progress hoping to be connected by the end of the month waiting on support Last update Dylan got be connected in the end but its really frustrating when a very simple thing is over complicated by sending out long articles for support when it was resolved simply when I never understood the long article sent out. My conclusion to this is the chat handlers need to be more client focused with the specific clients problem and stop responding my immediately sending articles and links out. I almost gave up today if Dylan had not of assisted after sending me the long article. So I believe whoever is responsible for training needs to do more 121 training on real customer care. I am changing the review to 3* because I believe this is a good company but support needs to be looked at from a clients point of view and bombarding clients with links and articles is not the solution. If I had had this response from the start with real help I would have given 5 *

A block of numbers owned by Telnyx is harassing people with robocalls and unsolicited sales calls, despite many of us being registered with TPS and all of us telling them to go away. It's over the top, bombarding people with up to 5 nuisance calls a day. There's been many people reporting to who-called.co.uk and many including myself have lodged complaints to ICO, but nothing's happening. As I'd really like to find these a$$holes and shove their phones where the sun don't shine, I'm hoping perhaps this review will prompt some action by Telnyx to stop this harassing behaviour? The numbers used to harass me are 0116 483 0901 / 0915 / 0943 / 0947 / 0945 / 0243 / 0244 / 0245 / 0303 / 0801 / 0820. This is just a small sample of the total reported by everyone. See who-called.co.uk for the full set. Update 31st January: I'd like to thank Telnyx for the prompt response to my review. Updating rating from 1 to 3 stars in the hope that action will be taken. I have submitted the complaint with all numbers listed above plus today's harassing calls from 0305 & 0308. If this stops within the next couple of days I'll update to 5 stars.