TelnyxReviews of telnyx.com

Response from TelnyxOct 15, 2026

Hi Jamie — We did a review of your tickets in our support system. Telnyx doesn't currently support porting in Cayman Islands numbers. The definitive answer on this can always be checked and confirmed via our website (https://telnyx.com/products/number-porting) or our portability checker via the portal -https://portal.telnyx.com/#/numbers/port-numbers. Please feel free to reach out if you have any questions.

Response from TelnyxOct 14, 2026

Hi Marie, We don't want anyone to receive any unwanted calls. As a carrier, calls are made by our end users and we want to ensure that any unwanted behavior on our platform is addressed. We always suggest submitting an abuse report which will relay your specific incident to our fraud team for investigation: https://telnyx.com/report-abuse We look forward to hearing from you and resolving this matter. Regards,

Response from TelnyxOct 14, 2026

Hi Danny, I found your account and went through the full history. You're right on both counts: our AI agent gave you incorrect information about our Asia endpoints (they're in Sydney, not Singapore). The port request is being actioned and escalated by our porting department who you will hear from via ticket ID 663378 shortly. If you have any questions about porting or port outs, please ensure to reach out to porting team directly via emailing [email protected].

Response from TelnyxSep 30, 2026

Hi Jackson, Thank you for sharing this feedback. I've reviewed your case, and I can see that the 2FA lockout you experienced has been resolved — you were able to log back in as of September 30th. That said, I also see that it took four days to get there, and I want to address that directly. Four days to regain access to your account is not the standard we hold ourselves to. The delay was caused by an identity verification step that required your security passphrase, which created a bottleneck when it wasn't readily available. I'm glad you're back in, but I take the frustration you've expressed seriously. If you're running into anything else — or if the re-enrollment of your 2FA is giving you any trouble — please reach me directly and I'll make sure it's handled without delay. Thank you for your patience and for being a Telnyx customer. Regards,

Response from TelnyxSep 22, 2026

Hi Fernando, We've reviewed your full support history. Here's what's happening with each of your cases: Your Mexican number order is a backorder — the specific number you requested is not currently available in our inventory, so it needs to be sourced manually. This isn't a documentation or regulatory issue: your requirement group was approved on September 16th and all required documents are on file. The replacement order is active in our queue and has been assigned to an agent who will provide updates through ticket #687057. The original order was cancelled because it entered an exception state, but your approved requirement group carried over to the replacement — you don't need to resubmit anything. Your Spanish number was delivered on September 12 and is active on your account. Our investigation confirmed the number is routable on the Spanish network — we tested it by assigning it to a test connection and placing an inbound call from a Spanish mobile, which connected successfully. The issue you're experiencing with inbound calls appears to be on the LiveKit configuration side. If you send us a recent failed call example with the calling number and timestamp, we can trace it on our end to confirm where the call is stopping. The US number (+1 707 549 1750) and the deleted UK mobile number both show as orders placed from your account on September 21. The US number is currently active and assigned to a messaging profile. The UK mobile was deleted the same day. If you didn't intend to place these orders, we can cancel the active US number and refund the charge. You shouldn't have needed to open multiple tickets to get a clear status update on your Mexican number. The order is in progress and you'll receive further updates on ticket #687057. Please let us know if you have any other questions. Regards,

Response from TelnyxSep 21, 2026

Hi Team, We'd like to look into what happened, but we aren't able to identify your account from this review. We have requested more information from Trustpilot so we can locate the support experience you are referring to. That will let us pull up your ticket and chat history and see where the response time fell short. Looking forward to working with you to resolve this.