TelnyxReviews of telnyx.com

The team was very helpful with guidance during the compliance application.

They don't make refunds at all even if it is theirs fault. They ignore customers for the whole working day!!! Think twice before making business or any deal with them!

It was great, and support really helped.

It's a scam, they will first force you to pay and then surprise you with having to verify your identity. At no point are you warned of this in advance

I was genuinely impressed by Telnyx’s customer support - quick, helpful, and really on point. From the start, the setup process was surprisingly easy and intuitive, especially compared to other providers I’ve tried. Everything worked seamlessly, and I felt well guided throughout. It's clear they put real effort into both their platform and the support behind it. Highly recommend for anyone looking for a reliable and user-friendly telecom solution.

I created a Telnyx account to purchase virtual numbers and connect them to AI voice agents for business use. I submitted all required KYC documents — including government-issued ID, proof of address, and official business registration (France). I also added payment to the account and followed all onboarding steps. Then out of nowhere, my account was blocked. The only message I received was a generic rejection citing an “acceptable use policy violation” — without any further detail, warning, or option to clarify or appeal. No refund. No explanation. Just shut down. This is unacceptable for a company that claims to serve developers and professionals. I’ve since moved to better alternatives like Twilio and DIDWW — which are far more transparent. If you’re an entrepreneur or startup building real infrastructure: **avoid Telnyx** at all costs. – Keyann L. Founder – DigitalzAI

Excellent easy of use and much better pricing compared to competition. Great customer service.

Telnyx has been our go-to telephony provider for nearly seven years, and they’ve been an exceptional partner every step of the way. Their platform is robust, developer-friendly, and has integrated perfectly with our internal systems, especially for SMS messaging in our injury tracking application. It’s not often that you find a vendor who offers both top-tier technology and outstanding support, but Telnyx has delivered on both fronts. Their customer service is responsive, informed, and always willing to help troubleshoot or explain more complex issues. We’ve never felt like just another ticket in the queue—they treat our business with the urgency and care that builds real trust. Highly recommended.