TelnyxReviews of telnyx.com

They are likely a scam company operating from a basement. Their infrastructure is awful and unfnished, looks like AI slop. So many broken things - 1. Their toll free verification form doesn’t take any country other than united states 2. No one takes care of dlc regulatory review or toll free regulatory review submission even after weeks 3. Broken documentation pages 4. Support replies after a week even though their site says 24/7 support. If you call them, no one picks up. 5. Gives sassy reply “delete your account” instead of fixing any bugs reported. It felt like even the employees didn’t want to work there and is irritated at all times I seriously wonder if this is actually a company and not some scammer!

After having charged my credit card, after having provided them with a copy of my AZ license, my IRS EIN letter, and the Arizona DBA showing that I am who I say I am, they are now requiring a copy of my Passport (never mentioned they needed it before)??? In order to remove an IVR preamble (when calls are coming in, not outgoing). In 30 years as a service provider I have never heard of such a thing, VERY SUS!!! Support is awful, with way longer than a 24 hour response, no phone support (only email), and it appears that the left hand does not know what the right hand is doing. They ask for one thing, you provide it, than they ask for another, and don't tell you ahead of time that all these (my passport?? really??) is required for you to get the full service, even though you have paid for it. Again, to simply have their injected preamble removed from inbound calls (users are calling the number to report incidence). They UI is pretty trash too. It's not at all intuitive or straight forward; like the business operations, it is complex and overwrought with features that are confusing and hard to navigate, when you're trying to do something simple as having an IVR answer (without their "this might be a scam" preamble, on an inbound line), and forward it to a VoIP radio. They sound like one of these offshore fly by night operations that change names every few years do to all the bad rep. There are MANY SIP providers; We will no longer be using this one.

Это наверное одна из худших технических поддержек которая может быть. Даже после всех споров приходится уговаривать их удалить мой аккаунт и данные

I got some great numbers in the UK because I think I was the first in my area. The setup was pretty easy as I'm hosting my own 3cx instance. A few days of pain and fully set up with great numbers and competitive per number pricing and call rates. The support is decent too and they spring into action when nudged along. All in all a good company and very innovative. I'm glad I moved to them.

Still waiting on a UK number purchase approval, that has taken nearly a week. SO frustrating, zero communication I recommend twilio instead.

I use this service mainly for testing mobile applications. It is very easy to buy US numbers to check inbound calls and SMS features. I haven't used the account for a year, and when I tried to add funds recently, I had some trouble with my card. I opened a ticket and the support team fixed it immediately. It is a reliable tool for any QA engineer.

I’ve spent hundreds of dollars with this company and can’t even get real support. I’ve had 10 different agents jump in and out of the same chat, and they all sound like they’re pasting AI-generated replies. My system was working fine until the outage on the 13th. They said everything was back up, but now every single call is failing. It’s been three days with zero real help. Responses take hours. One agent literally replied with “okay.” They send overly complex instructions, and when I ask for clarification, they just dump long articles instead of actually helping. This has been the worst experience of my life, and I regret spending so much money with them. The fact that I can’t even get a quick 5–10 minute call as a customer who’s used hundreds of numbers is insane.

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