TelnyxReviews of telnyx.com

Paid for a service that was never delivered. Three weeks blocked, credits added to an account for a number that never worked, support that recycled the same requests without ever resolving anything. Telnyx's own NOC confirmed the failure was on their carrier side — yet I was the one repeatedly asked to prove the problem existed. I am requesting a full refund of all charges and unused credits. Would not recommend to any business or developer that depends on Brazilian PSTN numbers or needs reliable support during a critical deployment.

Absolute garbage. Avoid if you can. I spent nearly a week trying to get my account verified and a payment method added. Their KYC process is completely broken — it errors out no matter what you do, and I sent multiple emails with screenshots documenting the exact steps. Each response either contradicted the last one or introduced a new requirement. The final straw: after days of back and forth, their support team asked me to email photos of my credit cards. Over email. For a company that handles telecommunications infrastructure, the fact that they think emailing credit card images is an acceptable security practice tells you everything you need to know. I repeatedly asked them to escalate and fix the underlying issue. They never did. Moved to a competitor and was up and running the same day. Save yourself the headache.

I needed to order a local Italian phone number. What should have been a straightforward process turned into a week-long nightmare thanks to Telnyx's utterly incompetent support system. No human support, just bots. First of all, there is no real human support. You can't talk to anyone. Everything goes through an AI chatbot that gives generic, scripted answers. When the bot can't help (which is most of the time), your ticket gets "escalated" — meaning it goes into a black hole where you wait 24-48 hours for a one-line email response. There's no live chat with a real person, no phone support, nothing. For a telecom infrastructure provider, this is embarrassing. Their own team gave me wrong instructions. Here's what happened: 1. I filled out all 16 compliance fields for Italy, uploaded every required document (proof of address, ID copy, company registration certificate), and tried to place the order via API. Got error 10027 with zero useful explanation. 2. I contacted support. Two days later, their agent told me to make specific changes: put my personal tax code (codice fiscale — VNZ****, 16 alphanumeric characters) in the "Company Tax Code" field, and remove the "IT" prefix from the VAT number. I did exactly as instructed. 3. Orders still failed. I reported back. The agent casually told me "just place the order, requirements are reviewed after", completely contradicting the error I was getting. 4. I tried again. Both orders failed immediately. Another day passes. The agent finally responds and tells me the orders failed because... the Company Tax Code has 16 characters instead of 11 digits. THE EXACT VALUE THEY TOLD ME TO PUT THERE. So let me get this straight: your own support agent explicitly instructed me to enter the wrong value in the wrong field, I wasted days waiting for 1-line responses, and now you're telling me to undo what YOU told me to do? Summary: - Support is bot-only with no way to reach a real human - When you finally get a human response, it takes 24-48 hours - The instructions they give you are flat-out wrong - Then they blame YOU for following their own wrong instructions - Error messages are completely useless — no actionable information - Their compliance system is so confusing that even their own team doesn't understand which values go in which fields This is beyond incompetent — it's a complete waste of your customers' time. I'm actively evaluating alternative providers because building a product on infrastructure backed by this level of "support" is simply not viable. Avoid if you need Italian numbers. Or frankly, if you value your time at all.

What a mess of a company. I came upon this company because, of all things, Claude recommended it. I put in all of our company details exactly as we're legally registered. I passed the KYC verification where the system asked for my passport and verify it against my selfie - it asked as well for my national ID number, which I provided. All of thee verifications were completed: - Email is verified - A verified phone number has been provided - A service address has been provided - 2FA is enabled - Payment with credit card has been made - KYC has been successfully passed But, there's one more which says incomplete: AI agent evaluation has [NOT] been approved Their documentation doesn't identify what this is. Their AI chatbot doesn't know what this is. Their sales team doesn't know what this is (YES - I was actually contacted by sales, but they said there is nothing they can do and I have to contact support.) So, I contacted support... first, in their chatbot, they say their verifications team isn't available (basically, nobody is ever available), and then (expected at this point): "Unfortunately we experienced an error while creating your ticket." So, I tried e-mailing. I explained my struggle, how no documentation explains what this is, how the chatbot doesn't know what this is, how the sales team doesn't know what this is. An agent "Akshata Nayak" told me "a NOC team member will be with you shortly. if this is urgent (causing an outage), do let us know the severity of the issue and we'll prioritize this case". WHAT? This has nothing to do with NOC or outages? But, they said they were triaging my case, so I guess I would wait. Well, then I received then "If we don't hear back from you in 2 days, we'll assume it's safe to mark this ticket as solved." Huh??? So, I email back telling them this is very frustrating. An AI agent replies (of course) "I want to be transparent: I'm an AI assistant, and I can see that your account is in good standing (KYC verified, payment set up, no blocks). However, the "AI Agent Verification" requirement you're encountering appears to be a newer verification process that I cannot resolve on my own." and "I am now escalating this directly to a human support engineer..." LOL! Well, obviously, nobody is replying.... and I'm pretty sure nobody will reply. I'm asking Claude what other options might fit my use case, because this doesn't work at all and the company is a horrible mess. I do wish I had read the reviews sooner, though - as the reviews for this company are basically tanking. I shouldn't have tried.

Terrible. Some of the worst customer service I have ever experienced. Blocks you at every turn. Use an alternative product if you are looking to use agents within your application.

Mi experiencia con Telnyx ha sido muy decepcionante. El proceso de verificación fue complicado desde el principio. La integración con Onfido resultó poco clara y difícil de completar correctamente. Tras varios intentos y tiempo invertido, la verificación fue rechazada sin una explicación concreta. Posteriormente, mi cuenta fue bloqueada por “actividad sospechosa” sin haber realizado ninguna acción indebida. Al contactar con soporte para solicitar aclaraciones, la respuesta fue que no podían proporcionar detalles y que la decisión era definitiva. Entiendo que las empresas deben aplicar políticas de seguridad estrictas, pero en mi caso simplemente estaba intentando adquirir un número para un proyecto empresarial legítimo en España. La falta de transparencia, la lentitud en las respuestas y la ausencia de explicaciones claras han supuesto una pérdida considerable de tiempo. No puedo recomendar el servicio basándome en mi experiencia.

Account was suspended within minutes of signing up due to a $0.06 negative balance -- how is that even possible, I just signed up?!! Then I couldn't add funds because their identity verification (Linkedin and GitHub) failed, despite both accounts being active and in good standing (I was literally in GitHub building the product while I was trying to sign up with Telnyx!). So I'm locked out of a frozen account with no way to resolve It. Support is message-only with no ETA. I chose Telnyx for a production SMS project based on their competitive pricing. Instead I wasted hours on account setup and have nothing to show for it. If their onboarding is this broken, I can't trust them with production traffic. Moving to another provider. You've been warned, stay away!!!

can i give them no stars ? would be great, My registration was rejected with “does not comply with our security standards” even though I used Google Sign-In and an official Google Workspace business email for my company domain. No details, no meaningful guidance, and a very poor onboarding experience. Support didn’t make this easier. I won’t trust a provider with messaging/voice services if they can’t handle basic signup properly. Update: they made it up to me and actually their support team is great, it was a bit of misunderstanding and issues not on my side, so yeah dont mind the review above. Thanks telnyx team.