Jen
Extremely disappointed
Extremely disappointed. I previously utilized the frontline doctors and got to speak with a doctor. This time I was only permitted to talk with a clinical intake person. I asked the clinical intake person when I would get to talk with the doctor and she said within 1.5-2 hours. Thus, it was my understanding that I would talk with a real doctor as was previously done. I received a text that the medication was sent to the pharmacy. I texted back asking about a few more medications and medical advice and received none. They texted me back saying I could schedule an appointment. Per the clinical intake person, I understood that the doctor would take some time to talk with me (the patient) as this is included as part of this medical care encounter. Additionally, further clarification was required and I had already paid for this medical service. I called the main number back again and was told that the same medical encounter which needed further clarification and medical advice required another charge to talk with the doctor. I explained to this person that I never got to talk with the doctor and I had already paid for the visit as was required upfront. As a frontline provider myself, I am extremely disappointed. I texted the person back that no further assistance was needed as I was going to be charged again for the same medical appointment. This is very wrong.


