telmdfirst.comReviews of telmdfirst.com

I needed a script for my daughter and the urgent care in our area was closed so I decided to try them. I completed the questionnaire and entered my payment info to pay $29.95. I clicked submit and an error message came up. I tried a second time and got the same message. Then got a notification from my bank about the two payments (that showed unsuccessful on my end). Even after it showed that I paid, I wasn't able to move beyond the initial questionnaire. I called their customer care number and waited about 20 minutes. A rep with an Indian accent responded (his accent may or may not matter). I told him what happened and he said he'd text me the link to "speak with the doctor". The link led me to the same payment page that I was stuck on. When I told him that it's the same page he insisted that it wasn't the same page and was starting to sound very impatient, stating I wouldn't get help if I didn't completed the form. At that point I knew I was done so I asked for a refund of the two payments and he said it will be refunded but it might take 10-15 business days. I asked why so long and his response was "it depended on my bank". When I heard this I told him that what he was saying sounded like a scam and he sounded like a scammer. His response was that it's okay if I believed that but they're not scammers. Haha! (It's the blatant rudeness of the "customer service rep" that convinced me that the company is not completely legit.) I received receipts for my refunds and my money was returned in less than 5 minutes. I think I got lucky because I still believe this company is a scam. If they're not, they're very sketchy, and I'd not encourage anyone to trust them with their personal information or their money.

SCAM!!!!! Got the run around for a full day. Never spoke with a doctor. Pending or Elevation request said sent. Refund receipt was sent and never received money back. No prescription was ever sent.

I spoke with them first before I booked an appointment told them what my two issues were and they said I could be treated for those two issues. What they didn’t tell me is that they would charge double for two issues versus one to simple things. Their claim that you get to talk with the doctor in 60 minutes lead you to believe you would have your appointment within 60 minutes and that would be that. Not the truth yes I spoke to a doctor within 60 minutes but then they have to send it to their healthcare specialist so I’m not even sure it was an actual doctor that you were talking to and then wait hours and hours. I texted back to them and they said oh we’ll put you on our priority list. We are very busy and still waited well over another hour. Deceptive practices in my book and of course 100% satisfaction, guarantee or money returned that’s total BS. They won’t even respond.

Useless. No providers in my state, but they still took my money and left me waiting for 3 hours.

telmddfirst.com incorrectly wrote a medication order that I needed as soon as possible, and when I called after being put on a lengthy hold, and tried to explain the situation to the person on the phone, the person answering the phone (he) kept talking over me, would not listen, and when I asked to speak to someone else, he hung up! I also tried the Chat, which froze. I then found a contact form which I utilized and received information that the order had been corrected and sent to the pharmacy. Another day later, my pharmacy still has not received the order so I had to find a another MD to write a new prescription. Very poor customer service especially for a med that I needed immediately. And to be hung up on when I was trying to explain how the medication order could be fixed is just very frustrating. The man answering the phone had no knowledge of medications.

SCAM!!!!! They don’t tell you ANYWHERE that when you sign up? It’s for THREE MONTHS. So your prescription will cost you 90$ of subscription fees for the next 90 days PLUS whatever the price is of the pills. So for basically 150$ you can get a prescription. This place doesn’t care about its subscribers. I called saying how this will take food out of a single mom’s kids mouth! They did not care. I use another site now!!! Do NOT TRUST THIS PLACE.

Said a prescription was sent, but my pharmacy never received it. Called the phone number and emailed the company, and have been either ignored or told it was being looked into. It has been almost two weeks now, and I'm attempting to just get my money back at this point. Absolute lack of customer service. They make sure they get their money, and then leave you hanging.

While my card was charged immediately, no one reached out to help me until well over 12 hours. The website clearly stated it would be two hours. When someone finally did reach out, the prescriptions were never available at my pharmacy. They refuse to refund my fee. I have used other telehealth services and they have all responded promptly and gotten prescriptions to my pharmacy quickly.