TelapsychiatryWe provide high quality online psychiatry and mental health services to patients in the states of Arizona, California, Florida, Georgia, Maryland, Massachusetts, New Jersey, New York, Washington, Wisconsin, and Texas. We have psychiatrists and psychotherapists that can help treat all mental health conditions. We strive to provide the highest quality of affordable mental health care.LocationsWe treat conditions such as depression, anxiety, bipolar disorder, ADHD, insomnia and other related conditions. We provide medication management and psychotherapy services. We also provide transcranial magnetic stimulation and esketamine or Spravato services in Maryland. We have psychiatrists that treat children, adolescents, and adults. We also have psychiatrists that specialize in addiction, neuropsychiatry, and geriatric psychiatry. Conditions We TreatWe take commercial insurances such as Aetna, Blue Cross Blue Shield, Cigna, Optum, United Healthcare, Oscar, Tricare, Carelon, Compsych, among other plans. We also offer cash pay options as well if you do not have insurance. Book Now
Telapsychiatry (telapsychiatry.com) has 45 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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45 approved reviews, newest moderated first
Millennial G.
Therapist trauma dumped on me and had the 90 min intake last 2.5 hours!!! Do I get paid? I shouldn’t know more about my therapist than she me. Also, it’s impossible to cancel appointments. I’ve called twice and have received 3 texts and calls after reminding me of my appointment 🤦♀️
Valued C.
No direct communication from Doctor Melton after contacting for 48 hours. She changed my medication without notifying me in advance and would not follow up with me when adverse side affects occurred.
Valued C.
I made the appointment for ADD. I typically use Google calendar, add appointments there and keep my appointments. I missed my first appointment. It was a few weeks out from when I first scheduled and I simply forgot. I usually receive appointment reminders, check my calendar and find that the appointment is already there. With this appointment, I did not receive any communication from the office after I booked the appointment and gave them my insurance AND credit card information. As a remote service treating people with ADD sending reminder emails, like every other service that uses digital means to set the appointment, would improve things for patients.
Response from TelapsychiatrySep 16, 2024
We send appointment reminders to all of our patients in the form of email, text message, and phone calls. Please give us a call at 888-903-5505 so we can discuss this further.
Valued C.
They were unable to properly verify my insurance benefits. The team was not proactive at communicating any issues. I have been forced to call multiple times to try and resolve the billing issue. They are now no longer responding to emails or helping me get the appropriate paperwork so that I can properly file a claim with my insurance company. They never filed a claim and just charged me directly and won’t help resolve the issue. Feels like a scam organization looking to just charge clients full price and lie about using my insurance.
Response from TelapsychiatrySep 16, 2024
Unfortunately, checking elibility for insurance is not always the easiest process. We always try our best to get it right for patients but errors can happen and sometimes that can be on the insurance's end. We are sorry you had an issue with this as we always strive to make sure patients do not have out of pocket costs and know what their costs are before an appointment. However we always recommend that patients also check with their plans as well for double verificiation to minimize the chances of a problem.
Jen
The link I was provided for my call did not work.
Response from TelapsychiatrySep 16, 2024
We apologize for this inconvenience. Can you please give us a call at 888-903-5505 so we can try to fix this error for you? Thank you.
Valued C.
blew up my phone to make an appointment only to find out days later that they didn't even take my insurance
Response from TelapsychiatrySep 16, 2024
We do check elibility to make sure that you can see your doctor without having to pay out of pocket. Unfortunately we do not accept every insurance available.
Valued C.
I will never use or recommend this service. Ever. Within two hours of an email saying I was "accepted" and should follow the provided instructions to schedule an appointment, I was called by a rep to schedule an appointment. It was a work day and I was working. I could not follow the email instructions while I was in meetings! And I certainly did not appreciate getting a phone call. This "service" seems to care much more about its income than about the needs of people who try to use it. Update: As to the "reply" this review received ... the service *did* contact me by email, but was so impatient that it contacted me by phone just two hours later. The second contact was unnecessary, intrusive, and very pushy. I stand by my initial review.
Response from TelapsychiatryAug 19, 2024
Yes we do need to contact you in order to schedule an appointment. It is our duty to respond to patients who are asking for appointments to make sure that patients are taken care of in a timely fashion. If you have any further questions, feel free to give us a call at 888-903- 5505. Response: Many patients miss emails so we always followup with a text message as well. Furthermore many times, patient are missing vital information prior to an appointment so we do need to try and get you on the phone as well for additional information. We would rather err on the side providing every opportunity to those who are struggling with their mental health to get access to an appointment and we pride ourselves on taking care of each new patient appointment request as expeditiously as possible. We appreciate your feedback and will take it into consideration. Have a great day!
Valued C.
I spoke to this doctor because he was recommended online because of his experience with benzos. He did not change or increase my benzo prescription and offered a sedative antidepressant as an option but antidepressants have not had a good effect for me since I've been trying to solve my problem. He was very nice and seen knowledgeable but I am no closer to solving my issue.
Response from TelapsychiatryJul 27, 2024
Hi we have several psychiatrists in our practice. Could you reach out to us via [email protected] and we can see if we can find another provider possibly who is a good fit for you? Thank you!