TeforsReviews of tefors.com

I was very dissatisfied with my shoes: waited 5 months and wasn't happy with the quality. However, Tefors came back to me and really tried to resolve the issue as best as they can and even sent me new shoes to make up for this mistake.

Hi. I order my Tefors 48 hrs switch 9.5. like pre-order. I'll got it yesterday 21.6. I'll have to say that is is just what I expected. Hi quality, finalized product. I'm very Happy. Thanks to Tefors sales support/Maria who kept me updated very well. I can just recommend product and Company.

Let’s get the bad out of the way: —I think the company is out of their depth with orders and cannot keep up. They made me wait 4.5 months from order to shipping. I suspect I only got the 48hr Switch because I was reporting them to American Expeess for failure to uphold their side of the transaction. —Their communication is awful and, when they do reply, they make a lot of nonsense excuses. Everything from covid to implying the war in Ukraine has held things up. Really distasteful and a sign of poor leadership. As part of this, each team member blames the delay on another part of the business… everyone is ‘new to the team!’ even 3 months in… and getting an answer to a direct question requires several emails. —They are not entirely transparent. They claim the bag has been discounted, despite this being a perennial price drop. They don’t make it clear on the product or order pages that, for those in the UK, import duties of c£70 will be due on top of the price we pay. I think these make the bag overpriced. And now the good: —The bag itself (48hr Switch in Vintage Saffiano) looks lovely, has drawn several compliments already, and design quality is excellent; although I’m not sure it’s worth the money without the discount and with the import fees. Functionally, it’s as practical as I hoped, it seems sturdy without being too heavy, and it’s great as an office bag. And now the unknown: —I don’t know how well made it is… how well it will last? Zippers and straps, for example. Time will tell. —I don’t know how practical it is beyond an office bag or a camera bag… can it really stand up as a long weekend bag? The inside isn’t huge, even though it can double in depth, and the three pockets (one inside and two on the outside) are tiny in terms of length and depth. Overall: They could have got four stars, if the service hadn’t been as terrible as it was. And five stars if they’d done what any premium brand does re: fast shipping, fast comms, and demonstrating clear value for money (longevity of the bag). They very nearly got one star as I genuinely didn’t think it would ever turn up.

I put my order at the start of December and still waiting. There is no communication. When I write I’m told to be patient. Awful customer service and frankly unacceptable - I was told I would get my order in February. DO NOT buy from Tefors

I am changing my review because they had a genuine intention of compensating my previous experience, which says a lot about a company, especially these days when not many care about it. I will be ordering more soon. Thanks Andi

WORST COMPANY EVER.....DOESNT RETURN EMAILS, ordered Aug last year and wont even tell me when its due....if i dont hear from them, im having them shut down as a scam. I ordered from your webiste directly, which mind you says that EVERYTHING IS IN STOCK. Your a joke.

At first I waited a long time and was really angry. The shoes were not the right size. But then the customer service contact me and resolve my issue. Company is improving. Good luck 🤞 (11/2023)

Bought their 48 switch bag in 2020. It looked good but after one year of usage for work, the zippers stopped working properly. After at little more than a year I couldn't use that bag at alle because all the zippers was ruined. Tried to contact them several times, but I don't get any response at all.