TeforsReviews of tefors.com

Scam. Send me a completely misaligned Quadrum pen, after 10 emails over just as many months back and forth promising stuff and not doing anything, stopped answering alltogether.

I backed up their kickstarter campaign "Flex 2 by Tefors". And first of all I have to say that I did recieve my order well in time. I cannot complain about that. Also when putting the shoes on for a test fit I must say that they felt quite comfortable. But they were a bit too lose and the biggest issue was, that the colour didn´t really match. I ordered the shoes in green and in their advertisment the green was shown as dark green. The green I have is the opposite from that dark green. So I conctacted them and asked if there´s something that can be done, for example to send my pair in and get a different one. They did respond quite quickly and said "that they´re quite busy atm with all the shipping progress but they´ll get back to me during the next few days. Also if I want an exchange I should not wear the shoes. " Fair enough so I waited. And waited. A couple of weeks later I wrote them again. The response came again quite quickly and "they apologized and asked for a few more week, as they were still busy with the sending of the rest of the rewards." So I waited again. And waited. And waited. After a few months I wrote then again and again I got a quick response but now it was different. As I mentioned before I disliked the different colour from my shoes. The answer from Tefors was "As previously mentioned, we go to great lengths to ensure that the shade of color displayed in the images matches accurately that of the real-life product. Please bear in mind that the accuracy of the actual colors you see on your monitor may depend on the level of calibration of your screen." Furthermore of course "As we truly want you to enjoy your Flex 2.0 experience, we recommend ordering a new pair of Flex 2.0, and we are more than happy to offer them at the production price of 70.00 USD per pair + shipping fee." Well what can I say in the end. Of course backing a project on kickstarter is combined with risks that one should be aware of and yeah maybe I was a bit naive. I just got left with the feeling that as long as they got their money they don´t really care anymore and come up with weird arguments in the end just to not feel obliged to do anything. About the quality of the product I can´t say anything as I didn´t wear them except when I tried them for the first time to see if they fit.

There were a lot of issues after I got my pair of Tefors Flex 2.0's from the Kickstarter project. Getting a new pair that were the right fit cost me a lot of time, energy and effort, but eventually it was all sorted. I wish half stars were possible, because I don't want to give 3 stars, but it's actually not worth 4 stars too. So I have to give a 4 star rating as I eventually got what I was promised. I do hope it's a wake up call for Tefors as they really have been lacking in communication and kept me waiting too long.

I've been patiently awaiting the arrival of these shoes, which I purchased through Kickstarter. I understand that lead times can be extended, especially with the impact of factors like the pandemic. Despite my multiple reminders with no response, I was pleased to receive a response last week, and the service has since improved significantly. I'm now quite satisfied with the resolution we reached, the professionalism of the communication, and the exceptional quality of the product I received. In fact, I've already ordered a bag and eagerly await the arrival of another product. Thanks for making this journey end on a positive note, and I can't wait to put my new shoes to good use.

EDIT : The company reached out to me lately and went above and beyond to try to understand why I was disappointed in the product. They ended up sending me a new pair which I was able to test for a week now, so I'm able to edit my initial review. The shoes are comfortable, and look way better than the first pair. The leather is thin but looks nice. Where the first pair turned unwearable after the first wear, the ones I got right now seem to be ok ! There is still some wavy texture on the upper in two spots but I suspect it's a consequence of how the leather is sewed to the inner. Natural creases look as they should and these are way more comfortable than traditional work shoes. I think these Flex 2.0 are a nice alternative for those who wanna dress up for work while being comfoirtable all day. I'm also happy with the customer service after all. it may have been long, but the fact they reached out and were willing to send a new pair free of charge so I -could- change the review is a good sign ! Thanks Andi.

Worst customer service ever! I've ordered the shoes through Kickstarter in April 2021, recieved them one year later. Unfortunatly, they didn't fit (and don't look as advertised, but anyway) and I wanted to change them for a smaller size. Since then, Tefors has tried everything to avoid an exchange. Their only solution so far: order a new pair. Now they stopped answering my mail. Very angry with this amateuristic company. Don't by anything from them. I waisted 160 $ on them, don't make the same mistake. By the way, their reply of 30/9/23 is not true. Just a standard reply to deny my complaint.

Decided to write a review after being a week in rome. I've walked there for 20-35 km a day and didn't experience even a little bit of discomfort. I did not like the delay of shipping like the others ,but on kickstarter its very usual ,so dont understand the frustration.. i never buy oxfords for less than 400$ and tefors are the best solution when you want to stay classy and walk for long time! Unfortunately the design could be better ,but i understood now that those holes"the design" are one of the factor that really saves it from creases in the leather ,so it has it benefits.

Update: so now Tefors is trying to remove my review first by making a claim that they need more info to "help me", as if they can be of any help years later otherwise the review will be removed by Trust pilot policy. After I updated my info so the review was not taken down they then emailed me with an attempt to bribe me to remove my review by giving me an discount on their new bag. "I am X, the new Project Manager of Tefors I am personally contacting you as I know that you have been waiting for a long time and I want to make sure that we find a solution to your situation. Ultimatum has been our 8th successful campaign and overall I must admit that we have done a great job, but we must also be transparent with you and admit that we did not do a great job in fulfilling your particular reward/ order. We are sorry about this. The good news is that I am 100% committed to finding a way to make up for our lack of communication this whole time and I will do everything I can to find a solution that you will be content with. Please briefly describe the problem and I make sure to solve it for our future clients as well. As the Ultimatum is our best bag yet and also our most funded campaign ever, I would like to offer you a 65% discount on it. We are a small business and mistakes happen, but I want to make sure that your perception of our brand is the right one. It would really help us if you would like to edit/delete your Trustpilot review. Please let me know if you have any questions regarding this, as I am now here and happy to solve this issue together." End of update. Backed the project for their Flex 2 shoes in 2021 that had expected delivery summer 2021. Now sure Covid put some snags in a lot of things but here we are now October 2022 no shoes sent, their customer support stopped replying to my emails in June 2022. No replies for other backers on their very successful kickstarter that are also being completely ignored. Long story short, the business practice of this company is utter garbage, they are either utterly incompetent being unable to fulfill their promises and over promising or they are just pain scammers.