TeforsReviews of tefors.com

I absolutely love the style and practicality of these bags, but having just come to terms with the fact that the second one I've bought is unrepairable (I've tried many zip repair shops) I felt compelled to warn people that they are sadly not forever. Both the old style Ultimatum (about 5 years ago) and the newer one have broken at the zip and it's a massive vulnerability on this bag. It's fair to say the bag got almost daily use, but that what it's meant for and I'm not going to buy one every 2.5 years. They are sadly effectively designed to be disposable as I've been told the zip is irreplaceable.

……. but I haven’t recieved anything yet. I ordered 27. december 2024, and my money was withdrawn from my bankaccount the 2. january 2025. I have asked about it twice, and recieved a very polite answer about the time for the delivery. Tefors must have known that the bag was out of stock when I ordered, and that the chinese new year also would affect the delivery time. Tefors told me in the last answer, that I - if everything goes well - can expect recieving my bag mid february. Tefors have had my money for more than one month when I hopefully recieve my bag. Thats not good enough.

Warning for this company. You pay but dont recieve any goods or even a response from customer service for many years. I backed this company by kickstarter 2021-04-05 and have send many questions where my shoes are since then. In 2024 i was offered store credits since they dont produce the two pair of shoes I ordered anymore. With the credits I could order one pair of shoes with less quality then I ordered and one pen. Not satisfied.

I really wanted to love this bag. However functionality and lack of customer support changes this review from 3-4 stars, to the current rating of 2. My review goes from the good to the bad, so please read everything if you're considering purchasing from Tefors. The Good: The bag itself looks phenomenal and is overall well constructed with quality leather. I purchased the Vintage Saffiano finish which looks great and avoids moisture very will. (I did purchase the additional protective coating). The OK (Functionality): I was a little disappointed in functionality when using with all the accessories. When contracted, it is very difficult to use the smart organizer and/or cubes. The magnet connections are great to hold things in place, but the accessories get in each others way when using them. Additionally, when using any accessories in compressed mode, you can not put ANYTHING else in the bag other then a small computer and/or a few minor accessories in the mesh pockets on the computer sleeve. This makes it very difficult if you carry additional items such as an Ipad, books or files in addition to a computer. It's almost non-functional. Some of the above issues are alleviated when you use the bags expansion feature, but it is still very difficult to get anything into or out of the bag other than the computer. You have to fully open the bag to get to the mesh pockets (in messenger bag mode) and even the external pocket has limited space to fit anything more than a phone or pair of glasses. If you have both, you're out of luck. I have found my $20 amazon messenger bag a lot more functional than this bag costing over $400 (supposedly discounted via Kickstarter). The bad and ugly: My bag had a manufacturing defect with the luggage strap used to connect to rolling bags. It was unusable with my luggage. I contacted customer support and that is where I lost faith. First off all, it was nearly a week before I received a response. Secondly, the response was simply poor customer service. I was given two options: 1) Send it back, wait 6-8 weeks for it to be sent to China for repair and pay taxes and duties. 2) Pay a discounted rate for a new bag right away. Both are unacceptable solutions. I should not have to pay for fixing a manufacturing defect and I offered a solution of advanced replacement (which is obviously available due to having a new bag in stock to ship). Not only were the solutions not acceptable, each communication was nearly 3 days between responsive emails. (UPDATE) - I did receive a more acceptable solution of a new bag from Tefors for only the cost of shipping.

I backed up their kickstarter campaign "Flex 2 by Tefors". And first of all I have to say that I did recieve my order well in time. I cannot complain about that. Also when putting the shoes on for a test fit I must say that they felt quite comfortable. But they were a bit too lose and the biggest issue was, that the colour didn´t really match. I ordered the shoes in green and in their advertisment the green was shown as dark green. The green I have is the opposite from that dark green. So I conctacted them and asked if there´s something that can be done, for example to send my pair in and get a different one. They did respond quite quickly and said "that they´re quite busy atm with all the shipping progress but they´ll get back to me during the next few days. Also if I want an exchange I should not wear the shoes. " Fair enough so I waited. And waited. A couple of weeks later I wrote them again. The response came again quite quickly and "they apologized and asked for a few more week, as they were still busy with the sending of the rest of the rewards." So I waited again. And waited. And waited. After a few months I wrote then again and again I got a quick response but now it was different. As I mentioned before I disliked the different colour from my shoes. The answer from Tefors was "As previously mentioned, we go to great lengths to ensure that the shade of color displayed in the images matches accurately that of the real-life product. Please bear in mind that the accuracy of the actual colors you see on your monitor may depend on the level of calibration of your screen." Furthermore of course "As we truly want you to enjoy your Flex 2.0 experience, we recommend ordering a new pair of Flex 2.0, and we are more than happy to offer them at the production price of 70.00 USD per pair + shipping fee." Well what can I say in the end. Of course backing a project on kickstarter is combined with risks that one should be aware of and yeah maybe I was a bit naive. I just got left with the feeling that as long as they got their money they don´t really care anymore and come up with weird arguments in the end just to not feel obliged to do anything. About the quality of the product I can´t say anything as I didn´t wear them except when I tried them for the first time to see if they fit.

Bought their 48 switch bag in 2020. It looked good but after one year of usage for work, the zippers stopped working properly. After at little more than a year I couldn't use that bag at alle because all the zippers was ruined. Tried to contact them several times, but I don't get any response at all.