At teelaunch, we help creators, entrepreneurs, brands, and businesses launch and grow custom product businesses without the hassle of managing inventory, production, or shipping.Whether you're selling apparel, drinkware, wall art, home décor, stationery, gifts, accessories, or promotional products, teelaunch makes it easy to bring your ideas to life and sell them online through leading ecommerce platforms and marketplaces.Simply create your products, connect your store, and start selling. When an order is placed, teelaunch handles production, quality control, packing, shipping, and tracking, allowing you to focus on building your brand and growing your business.With a broad product catalog, automated fulfillment, and a commitment to quality and consistency, teelaunch helps sellers deliver great customer experiences at every stage of growth.
teelaunch (teelaunch.com) has 108 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Judi
I highly recommend this company for their excellent customer service. One of the products I ordered had a slight variation in the graphics and this company send me a new tote bag out immediately. And all within a week's time !!! Thank you Teelaunch. Judi of Knittinghappy.com
John
I found an error in my design of one of the products I was selling. The design error was my fault and naturally this type of thing happens on Friday at 5pm. I was worried that I was not going to be able to get the changes done since the time of day. Brittney helped me resolve the problem, by going back to the previous orders and stopping them before they went to print. She did all this AFTER she already left the office. This saved my a ton of headache with returns. THANK YOU BRITTANY for your dedication! I need to find employees like her :)
Dion
I have a reputation for being hard on people who don't respond or sell crapy products and services. However, I must admit that I have had to eat my words a time or two when it comes to Teelaunch. Although, no company or person is perfect they have really been my go to company when it comes to Printex On Demand. Regardless of the situation I have never had a customer tell me that the product was bad and for that I give them 5 stars. Sincerely, Dion The Great
Joe
First I should mention I've used Scalable Press, Printful and Print Aura. Teelaunch is now my go to fulfillment company. Their quality is great and their customer service is even better. My sales increased for 60% when I made the switch since they provide so many cool products like phone cases, mugs, blankets, yoga mats, etc. My company is very niche and doesn't get a lot of attention, so my customers are loving it. Shipping is quick and prices are more than affordable. Thank you Chris and teelaunch team! You guys are great! -Joe
Al A.
So I've tested the waters out on Printful and I'm happy with their service but they are really pricey. Thus, I've turned to Teelaunch because they have great prices! Here's my gripe about them though. They are pretty diligent about returning your emails but it almost seems like I'm speaking with a robot? They don't know me on a first name basis? Brittany and Kristy have been great but I wish they had a little more production power. The website claims turnaround times are 5-7 days in the U.S. I had a customer order a decent size batch of shirts, order was batched, 5 days later it's still in production, shirts still not printed? That's fine but I've requested to expedite the shipping so my customers order gets to her on time. I offer to pay for the over night shipping myself. It only makes sense, if Teelaunch wants my business they have got to earn some trust. If I was in their shoes, I'd contact the production manager, tell him to go to the UPS store and ship them out. That's kind of extreme but you gotta do something besides tell me "I'm sorry for the inconvenience." So they have really slow shipping times, the shirts have a "sharpie" smell to them from the pre treament they used to help sink in the ink, and the quality is ok. It's something Teelanch can work on and I'm more than willing to have the patience to work with them. But they gotta throw me a frigging bone or something!
Response from teelaunchSep 30, 2016
Truly sorry for the issues you had. We didn't have a formal policy or process to expedite orders and after reading through your review we are working on a way to do this. The smell unfortunately is not something we can do anything about, in our printing process a pre-treatment agent is used to make sure the ink bonds with the shirt and unfortunately that smell is the after affect. If there is anything I can do in the future please don't hesitate to reach out to me at [email protected]
Tshirtverse.com
I fulfilled approximately 50 orders with Teelaunch. The quality of the shirts are acceptable, tho not extraordinary. However, the customer service experience is extremely frustrating. They switched websites while I was their customer and the new site offered some improvements but it also introduced many errors that required me to contact customer service. The only option to get ahold of them is via live chat although I never received a response within 30 minutes of posting in chat. They claim to have fast shipping, but in reality it takes some time. I live in Canada and getting a shirt I ordered took at least 3 full weeks. (Thankfully most of my customers are in the US). I sent a product to a relative who lives in the US as a gift and it took over a week and a half. But their prices were very competitive so I stuck with them for a bit in spite of the bad service and slow shipping. In the end I stopped being their customer because they could not help me with a credit card issue. When I started doing business with Teelaunch they accepted PayPal which is my prefered way of doing business online. When the switched to the new site they stopped accepting PayPal. I added my CAD credit card to process a few orders. I didn't like the idea of paying for my shirts with CAD because the rate is bad and because my card company charges a small fee to do the conversion. So I got a USD card just to use on Teelaunch. But for some reason that card never worked on their site. I entered it and re-entered it several times. The card is brand new and has a high limit. I've done several tests buying a few things in-store and online with the card and never had a problem. But no matter how many times I tried, Teelaunch seems to be the only retailer on the planet who won't accept this new card I got. I suspect the issue has something to do with it being a Canadian USD card with a Postal Code (not a zip code) for the billing address--but no one from customer service could ever help me with the issue. In the end I switched to another company and am much happier so far. If you like being treated like a human when you need to contact your fulfillment co, if you enjoy being able to brag about your fast shipping, or if you live outside the US I would highly recommend using any other company besides Teelaunch.
Rashid A.
Great company in terms of t shirt designing and printing Regards, US
Fel
I don't recommend teelaunch to anybody who's doing shirt services 1. Poor Customer Service 2. Worst Customer Service 3. App is not reliable as it doesn't have clear steps and app Support Team 4. Help widget is useless and B.S!
